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Webform To RT

Summary

This module links Webforms on your site with a RT installation. Field keys are sent to RT in the body of the ticket, along with their corresponding values.

Features

Custom Fields are supported. when creating the Webform Component, set the field key to be "cf_" and the input from this field will be passed to RT as a custom field.

Emergencies are supported as well. If you create a select field with the key "emergency" and the options Yes/No, an email will be dispatched from RT to the email configured in the module settings page to notify an administrator that an emergency request has been sent in.

Desired Completion Date can be set using a field "desired_completion_date" that takes a Date. This will set the due date of the RT ticket that is created.

Requests On Behalf Of a person can be made by entering that persons email into a field with the key "on_behalf_of". This will then set the Ticket title to be "Request from ".

Usage

To use this module, download and install it, and then proceed to the "Webform to RT Module Settings" link in your admin menu header. Fill in the required fields, and then you are ready to start creating forms.

Datafields

Prototyping a complex field type whose values are determined by APIs or other data sources. Interactions with the datasources are provided by plugin classes.

Pages

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