OTRS integration for customer users, where they can post tickets, and view updates/reply to their tickets.
To make this module working, initial configuration related to SOAP user/password have to be made on OTRS installation. Please follow the steps mentioned below to configure SOAP user on OTRS installation.
At first it is necessary to set the Soap user and password:
Login into your existing OTRS Installation as Admin
In the Menu under “Admin”->”Sysconfig” set Group to “Framework” and click “show”
In the list of subgroups click “Core::SOAP”
Check the boxes for SOAP::User: and SOAP::Password: and enter the values you like
Click Save/Update
Also, you might want to verify that the Perl module SOAP::Lite is installed. For more information on the API calls please see the API documentation.
Second step will be to configure OTRS module,
Login as Admin and navigate to OTRS Configuration page
Add the URL to your OTRS installation = http://[OTRS-SITE-LOCATION]/otrs/rpc.pl
SOAP User = Username you setup in OTRS as SOAP User
SOAP Password = Password you setup in OTRS as SOAP User Password