The IP address of one of my customers is blocked on updates.drupal.org
They host a few drupal sites on that server.

Can you please remove the IP 165.225.26.83 from you block list?

Comments

mathiasgmeiner created an issue. See original summary.

drumm’s picture

drumm
he/him
Location NY, US
CreditAttribution: drumm at Drupal Association commented
Status: Active » Postponed (maintainer needs more info)

We don’t regularly block clients from accessing updates.drupal.org by IP. Can you send an example of a URL being requested and the full response, including headers? Ideally reproducing the issue with a curl/wget command.

mathiasgmeiner’s picture

mathiasgmeiner CreditAttribution: mathiasgmeiner commented

Thanks a lot for your fast reply!

This is the response for
curl -v https://updates.drupal.org/release-history/drupal/current

curl -v https://updates.drupal.org/release-history/drupal/current
* Expire in 0 ms for 6 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 0 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 1 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 4 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 2 ms for 1 (transfer 0x5614463d80f0)
* Expire in 4 ms for 1 (transfer 0x5614463d80f0)
* Expire in 3 ms for 1 (transfer 0x5614463d80f0)
* Expire in 3 ms for 1 (transfer 0x5614463d80f0)
* Expire in 4 ms for 1 (transfer 0x5614463d80f0)
*   Trying 151.101.2.217...
* TCP_NODELAY set
* Expire in 149994 ms for 3 (transfer 0x5614463d80f0)
* Expire in 200 ms for 4 (transfer 0x5614463d80f0)
* connect to 151.101.2.217 port 443 failed: Connection timed out
*   Trying 151.101.66.217...
* TCP_NODELAY set
* Expire in 84793 ms for 3 (transfer 0x5614463d80f0)
* After 84793ms connect time, move on!
* connect to 151.101.66.217 port 443 failed: Connection timed out
*   Trying 151.101.130.217...
* TCP_NODELAY set
* Expire in 42396 ms for 3 (transfer 0x5614463d80f0)
* After 42396ms connect time, move on!
* connect to 151.101.130.217 port 443 failed: Connection timed out
*   Trying 151.101.194.217...
* TCP_NODELAY set
* Expire in 21197 ms for 3 (transfer 0x5614463d80f0)
* After 21197ms connect time, move on!
* connect to 151.101.194.217 port 443 failed: Connection timed out
* Failed to connect to updates.drupal.org port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to updates.drupal.org port 443: Connection timed out
drumm’s picture

drumm
he/him
Location NY, US
CreditAttribution: drumm at Drupal Association commented

Looks like something must not be allowing the connection to our CDN to completely establish.

https://rubygems.org and https://pypi.org are also on Fastly, do you have any connection issues to those?

Does traceroute or mtr show any hop that might be problematic?

With the code to copy from https://www.fastly-debug.com, we can open a support request with Fastly.

mathiasgmeiner’s picture

mathiasgmeiner CreditAttribution: mathiasgmeiner commented

https://rubygems.org and https://pypi.org/ are working fine!

For more information, I need to contact my client's IT department.

mathiasgmeiner’s picture

mathiasgmeiner CreditAttribution: mathiasgmeiner commented
Status: Postponed (maintainer needs more info) » Fixed

@drumm it is working again! It looks like it was a internal problem with my client's infrastructure. Sorry for the inconvenience and thanks a lot for your great help!

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.