Password Reset not working...

By cdd23 on 7 Mar 2015 at 15:59 UTC

I have reviewed other similar posts, but none matches my problem.

A few users on a site I built are having trouble logging in. They request a new password, get the email with the one time login link, use it to change their password, but then can't login again using the same password.

I have now tested this myself, using a testing account I set up.

I request new password, get email, change password, but then, if I log out I cannot login again using the new password.

I have tried using a second browser, etc. but to no avail. I cannot seem to login to this account.

In trying to sort this out, I installed Password Reset Landing Page. This moved the password resetting to the page you land on from the email link, but it didn't solve the problem.

I also just tried making a brand new testing account, asking for a password reset, resetting as before. This time it worked. No idea why this time but not with the other testing account.

Comments

Old testing account still doesn't work

cdd23 commented 7 March 2015 at 16:10

I just tried resetting the password on the older testing account, and that still doesn't work.

So, the newly created testing account I can reset the password and it works to logout and login again. But the older testing account I created a couple of months ago cannot successfully change their password and be able to use it to login.

Also, I did review the user table in the DB and noted that the password hash was being changed when I reset the password on the old testing account.

Any reason why accounts created two months ago wouldn't work but new ones would?

Any suggestions as to where to start looking for the source of this problem?

During this troubleshooting I have installed Password Reset Landing Page (https://www.drupal.org/project/prlp), and deleting cookies, cache, etc.