I'm relaitvely new to the drupal community. I've found in short time that drupal to be a great tool in developing websites. I'm finding it hard to get support for it though. I don't know know if my expectations are too high, if my assumption of Drupal's purpose in the market is skewed, if drupal support just isn't there yet, or if i'm not looking in the right places.
I'm finding that although the drupal core and contribuated modules have relatively complete documentation, there are not many tutorials that tie it all the together. For example, you can find multiple posts scattered across the post-installation forum that I've made in trying to get I think basic "how do I do" types of questions on menus and taxonomy - basic, common issues i'm sure. I appreciate all the feedback that I've gotten. Unfortuately, most answers have been complementary at best. When the forums don't give me answers, i can't find any tutorials to tie everything together, where do I turn for help? As an open source project, there is no toll free support line. Some have suggested that i "roll my own" and code my own solutions.
I'm assuming Drupal is positioning itself in the development market as a robust tool that both professional and amatuer website developers can use. I'm assuming that is wants to compete with the development leaders (DotNetNuke, etc. etc.) Many people can write and contribuate to the Drupal solution. While many of us cannot and do not want to. We are the customers. It's an insult to tell a customer to just go "write your own solution". I also hope that I do not find that the documentation is intentionally skimpy to ensure that people need to hire consultants that are well versed in Drupal. I hope that the help really does exist and i'm just looking in the wrong places. Because only robust support options will allow Drupal to compete.