Acceptance Criteria

Given that I am logged in as an administrator
when I visit the Donations list page
then I see donations that failed
and when I can click the donation record page
then I see the donor's email address so I can send a followup message.

*Potential Future Work*: Send a follow up message through the site.

Follow Up Message

Subject: An issue with your donation to [site:name]

Body:
Dear [Donor Name],

Thank you for donating to [site:name]. Unfortunately there was an issue processing your donation. We appreciate your support and would like to resolve the issue. Please contact us at [site:email] at your earliest convenience.

Sincerely,
[site:name] Tech Team

Comments

cedewey created an issue. See original summary.

cedewey’s picture

Issue summary: View changes
cedewey’s picture

We could have site admins install the Views Send module and use that to send follow up messages to those who didn't complete their donations.