Hello, I apologize for my english. When I try to login my site, it give me "Access denied. You are not allowed...". My user name and password are correct. It is as if someone has changed the administrator permissions. How can I fix this?

Thank you very much for your support!

Lucia

Comments

onejam’s picture

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jamadar’s picture

Can you please try to login into mysql (using phpmyadmin or tradition way to connect DB),
And verify either your username exist under users table or not?
If your user name exist in the users table then you need to reset your password by following ways:

  • Using forgot password link
  • Using drush command
  • Or you can update your has code password by sql query

I hope this will works for you.