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As I know this is an old problem. Maybe I find a solution. Please check link below:
https://www.drupal.org/node/1161738#comment-10043816
Thank you
Comments
Comment #1
TwoDThereare many issues about this.The stable resleases do not support CKEditor 4. Use the -dev snapshot and help test it if you need to use v4, else stick with version 3 until the next Wysiwyg release.
Comment #2
SunnyGambino CreditAttribution: SunnyGambino commented