By erik@theavpro.com on

I have all settings and permissions set up correctly. I know it's not the template. Any other ideas why the comments module is not showing anything? It does not even display the link to add comments. Are there any modules that have conflicts with the comments module? Any help is truly appreciated. This is driving me crazy.

⋅ Categories: Drupal 7.x

Comments

kryptum’s picture

kryptum commented

Without more specs it's like a shot in the dark...

Did it ever worked?
It's only for one content type (eg. article) or for all content types?
Do users have permission to use it in admin/people/permissions?

erik@theavpro.com’s picture

erik@theavpro.com commented

We never used comments for this site. They were disabled from the start. It is for all comment types including the forum. Yes, I've opened up all the permissions regarding comments.

Here is a list of all my enabled modules:
7.x-2.7
@font-your-face UI
ACL
Backup and Migrate
Block
Boost
Boost Crawler
Calendar
Chain Menu Access API
Chaos tools
Chaos Tools (CTools) Plugin Example
CiviCRM
CiviCRM Contact Reference Field
CiviCRM Entities
CiviCRM Event OG Config (sample)
CiviCRM Events
CiviCRM OG Sync
CiviCRM Reference fields
CiviCRM Rules Integration
CiviCRM Theme
CiviEngage
CiviGroup Roles Sync
CiviMember Roles Sync
Color
Comment
Comments block
Content Access
Context
Context layouts
Context UI
Contextual links
Custom breadcrumbs
Custom breadcrumbs API
Custom breadcrumbs for panels
Custom breadcrumbs for paths
Custom breadcrumbs for taxonomy
Custom breadcrumbs for views
Custom breadcrumbs identifiers
Dashboard
Database logging
Date
Date All Day
Date API
Date Popup
Date Repeat API
Date Views
Delta API
Delta UI
DHTML Menu
Entity API
Entity tokens
Featured Content
Features
Field
Field SQL storage
Field UI
File
File entity
Filedepot
Filter
FitVids
Flex Slider
Flex Slider Fields
Flex Slider Views Slideshow
Flex Slider Views Style
Forum Access
Forum
Global Redirect
Google Analytics
Google Fonts API
Help
Image
Image caption filter
Image resize filter
Imagecache Profile Pictures
IMCE
IMCE Mkdir
IMCE Wysiwyg API bridge
jQuery plugins
jQuery Update
Libraries
Lightbox2
List
Local Fonts
MailChimp
MailChimp Activity
MailChimp Campaigns
MailChimp Lists
MediaFront: YouTube Playlist Feeds
Menu
Menu Block
Meta tag field
minPlayer
Module filter
Node
Node clone
Node export features
Node export feeds
Node export relation
Number
Options
Options element
Overlay
Page Title
Path
Pathauto
PHP filter
Quicktabs
RDF
relationship to role sync
Revisioning
Rules
Rules translation
Save Draft
Select (or other)
Semantic Views
Shortcut
Superfish
System
Taxonomy
Taxonomy menu
Text
Token
Toolbar
Trigger
Twitter actions
Twitter Block
Twitter Post
Twitter Signin
Update manager
User
Video.js
Views
Views Slideshow
Views Slideshow: Cycle
Views UI
Webform
Webform CiviCRM Integration
Webform Validation
Widgets Service links
Wysiwyg
Wysiwyg SpellCheck
XML sitemap
XML sitemap internationalization
XML sitemap node

kryptum’s picture

kryptum commented

- In you node.tpl.php file do you have this line: <?php print render($content['comments']); ?>

- And if you have previous line code, do you also have a comment-wrapper.tpl.php and comment.tpl.php files with the contents in your templates folder?

- If you enable Stark Theme and test an article do the comments show up?

- In the admin/structure/types/manage/article if you scroll down and open the tab "Comment settings", under "Default comment setting for new content" do you have the option "Open"...?

- I see you use Comments Block Module, I'm not familiar with it, but maybe disabling it would help any conflict?

jaypan’s picture

jaypan
Location Victoria, BC
commented

To add one more thing to check to that nice list provided by Kryptum, any previously created items will automatically have comments set to 'off', even when you change the settings for the content type to show comments. So edit an existing node and see what the comment setting is for that node.

Contact me to contract me for D7 -> D10/11 migrations.

erik@theavpro.com’s picture

erik@theavpro.com commented

Thank you for this, this is exactly the type of troubleshooting help I am looking for.

- In you node.tpl.php file do you have this line: print render($content['comments']);

Yes

- And if you have previous line code, do you also have a comment-wrapper.tpl.php and comment.tpl.php files with the contents in your templates folder?

I have comment.tpl.php but no comment-wrapper.tpl.php.

- If you enable Stark Theme and test an article do the comments show up?

No.

- In the admin/structure/types/manage/article if you scroll down and open the tab "Comment settings", under "Default comment setting for new content" do you have the option "Open"...?

Yes.

- I see you use Comments Block Module, I'm not familiar with it, but maybe disabling it would help any conflict?

Doesn't help.

Also I've found that the comment link shows up within a view with a teaser block if "display links" is checked in "Block: Row style options".

erik@theavpro.com’s picture

erik@theavpro.com commented

It was something with the comments block module. I accidentally did not disable it before my last reply. The whole thing is a mysterious to me because I installed that when I wasn't getting comments other ways.

Thanks again everyone for your time and expertise.

kryptum’s picture

kryptum commented

I have comment.tpl.php but no comment-wrapper.tpl.php.

It's ok if you don't have the files in your theme folder. If you don't have them it means you are using the system files which is ok. However, I asked because you could have the files and they could be empty, without any code which would not generate the comments block. It's ok if you don't have the files but if you have them they can not be empty.

If you enable Stark Theme and something doesn't work then the problem it's not from your theme. Stark Theme it's a simple straightforward theme good for troubleshoots... I see you found the problem which is good.