By dadoonan on

I'm stuck in the middle here, so please bear with me.

A client of mine hired a different contractor to install Drupal /Civicrm for them. He has since left the country and I'm left to pick up the pieces.

The system works, but my clients report that the speed is so slow that more often than not, it times out. I've had the host upgrade their dedicated server to a newer machine and increase the ram, but to little if any, effect. They state that there is nothing else they can do; any speed issues must be part of the drupal configuration.

Never having touched Drupal, I'm at a loss.

The full specs are below, but here's how the system is being used:
Drupal is installed on a remote, dedicated web server
As far as I know, Drupal is accessed only from two or three computers located in the client's office.
Even when running reports on lists as small as 1,000, they will get time outs.
While I don't have specs on the office computers, they're fairly new (2 or 3 years old).
The office has a broadband connection.

Any help in how I can go about trouble shooting this would be greatly appreciated.

One specific question ... could the speed issues be eliminated by installing the application on a server in the office, rather than a remote web server?

thanks,
david

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Drupal 5.10
Configuration file Protected
Cron maintenance tasks Last run 44 weeks 4 days ago
You can run cron manually.
Database schema Up to date
Date Timezone requirements The site timezone name may not be correct.
File system Writable (public download method)
MySQL database 5.0.45
PHP 5.2.10
PHP register globals Disabled
Unicode library PHP Mbstring Extension
Web server Apache/2.2.13

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