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By karl514 on
Hi, I’ve been left high and dry by the developer and require access to my website in order to make changes to it, anyone know who to contact at drupal in order to get access to it?
thank you.
Comments
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Which version of Drupal?
You can edit the database for user 1. Note the username (or change it if you want to) and change the email address to your own.
Then utilize request new password feature to reset the password. or user 1
Hi VM, thanks for your reply.
Hi VM, thanks for your reply. It must be one of the latest versions, as it was completed earlier this year. I don’t have any username or password to gain access to the backend, any ideas? Someone at drupal have access to the backend, like their support team?
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"one of the latest versions" isn't very helpful as there are multiple versions of drupal core available at all times.
Installs are independent of the community of drupal.org and the developers of drupal itself. You would NOT log in to your drupal installation to gain the information I've guided you to. You would do so through the host server.
I am not familiar with the
I am not familiar with the technical aspects of hosting websites, would it be amazon web services or digital ocean? those are the 2 other potential locations for the backend, which of these 2 are host servers?
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They both provide hosting services. That said, no one here can tell you where your site is hosted. you will need the login information for the server as well. To what organization are you paying the hosting invoice? If to a 3rd party and you don't have the server login information, you're in a bit of a pickle.
I have the login information
I have the login information for aws and digital ocean, I pay 1$ and 15$ a month each respectively. Any way to determine if the production backend is on aws or digital ocean? It’s too bad Drupal doesn’t have actual account support for these types of situations..
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For any one individual that believes it to be a shame, there are a dozens who believe it is a blessing.
The way to determine where your site is hosted is to login to those administration panels and locate the core files and database.
How do you locate core files
How do you locate core files and database? I have an Xcode file thats huge 4.5 GB, maybe its in there?
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no idea what an xcode file is. The database isn't a file that you will review. Most hosts utilize phpmyadmin as the tool to review and work within a database. Core files will be those within the folder where your DNS is pointed. download drupal, look at its files if needed. Your server should have all the tools you need which are all beyond the scope of the CMS in use. I suggest reviewing your host documentation for more succinct instruction on how to work within your environment.