Commonly asked questions and problems

My images aren't appearing

If your transfer method is set to "private" on Administer >> Site Configuration >> File System, then you may have problems viewing the avatar selection images. Please ensure that the file system path set is an absolute path and if you've changed your transfer method from "public" to "private" since uploading the images, you may need to re-upload them again. See http://drupal.org/node/92376 for more info.

Alternatively, it's possible that the avatar doesn't exist in the database even though it exists on the server. If so, click the "scan for new avatars" option underneath the "Bulk Upload" collapsed fieldset on the admin/settings/avatar_selection/upload page.