Government

The Georgia Board of Health Care Workforce (GBHCW) serves communities in the state with a focus on medically underserved areas. The agency provides data reports on the physician, physician assistant, and nurse workforce and funds loan repayment programs to recruit healthcare workers to underserved parts of the state.

The Federal Communications Commission (FCC) relies on its website to provide regulatory guidance to millions of visitors across various industries. But the old site was hard for users to navigate and frustrating for employees to manage.

In this rapid engagement, CivicActions worked hand-in-hand with the FCC to build a modern, mobile-friendly Drupal website that was more accessible and easier to update.

The Centers for Medicare and Medicaid Services (CMS) provide healthcare benefits to millions of people every year. But the websites and digital tools that help people find and enroll in these programs were built on a myriad of aging technologies and were confusing to navigate. CMS needed to streamline and update its online platforms to improve the customer experience while establishing more efficient backend workflows for agency staff.