Closed (cannot reproduce)
Project:
Ubercart
Version:
6.x-2.2
Component:
User Interface
Priority:
Critical
Category:
Support request
Assigned:
Unassigned
Reporter:
Created:
17 Jun 2010 at 18:09 UTC
Updated:
29 Apr 2011 at 20:41 UTC
THis is the second time I have seen this issue. I have a customer that purchased a product in a specific size. THe product sku that is getting passed to the order form is the parent sku and not the child sku. Any idea's how to fix this or what is causing this??? THanks!
PS screen shots attached.
| Comment | File | Size | Author |
|---|---|---|---|
| orderviewscreen.JPG | 47.01 KB | razorback | |
| adjustmentscreen.JPG | 48.13 KB | razorback |
Comments
Comment #1
razorback commentedsorry to bump but we just got another order and the requires a lot of manual effort to correct on the fulfillment side. Any help is appreciated.
I cannot detaermine why the adjustment sku is not being passed. Has anyone seen this before?
Comment #2
razorback commentedCan anyone help on this one?
Comment #3
razorback commentedI am at a loss on how to resolve this. I'm willing to put a bounty on resolving this if that's what it takes. I have had to deal with this since moving to drupal/ubercart. If anyone can help me troubleshoot this please respond. Regards.
Comment #4
torgospizzaWhat does your add to cart form look like? For some reason your users are only adding the default product, not the adjusted one, so there is a form element (such as a dropdown) missing from the page. If you are using a custom theme for your product pages, it appears that the page is only adding the add to cart button and not the complete add to cart form.
Is this on a live site that we can look at?
Comment #5
longwaveCannot reproduce this - adjustment SKUs show up correctly for me - and the original poster has not responded again. Try upgrading to 6.x-2.4 or 2.x-dev, or reopen the issue if you have more information.
Comment #6
razorback commentedSorry for the delay. I havent logged on in a while. I have resolved this. It was caused by the node_import module. I may not of installed it correctly... it is a little challenging to setup. When I imported my products it did not set a field correctly in one of the tables so it caused the attribute data to not get passed to checkout. I now use a 3rd party tool for posting data to my online store and no longer use node_import.