I've looked at all the threads I could find dealing with the "unable to create thumbnail" issue, but none matched my problem. In my case it's an intermittent issue; I upload image 'A' and it converts properly so that I have the original, a preview, and a thumbnail. I upload image 'B' and it may work or I may get the unable to create thumbnail error. I'm using ImageMagick 6.3.5 for processing.

Any ideas on what to check/how to proceed?

Comments

drewish’s picture

drewish commented

try one thing for me. go into the image settings and save it. does that help anything?

if not, try out the -dev release.

dougpetch’s picture

dougpetch commented

I did as you asked and now, rather than getting the "unable to create thumbnail" message I get my site's "We're sorry - the page you are looking for is not available." message. Any other thoughts, or is your best advice still to try the -dev release?

drewish’s picture

drewish commented

got a link i can look at?

dougpetch’s picture

dougpetch commented

I loaded the -dev release, put a copy of the imagemagic.inc file in the includes folder, ran a database update, and confirmed and saved all module settings. I then attempted to upload 3 separate pictures - 1 that I had tried before and 2 fresh ones. In each case I received the following messages:

* Unable to create scaled Thumbnail image
* Unable to create scaled Thumbnail image

* Your Image has been created.
* The derivative images for Logo have been regenerated.

I'm stumped. Not that that's hard to do, of course....

dougpetch’s picture

dougpetch commented

looks like we were typing at the same time - what specifically would you like to look at?

drewish’s picture

drewish commented

the page that was giving you "We're sorry - the page you are looking for is not available."

can you hop on #drupal on freenode? it'd be a lot quicker to debug this that way.

dougpetch’s picture

dougpetch commented

Sorry - I've never used freenode and wouldn't know where to begin. If IM's an option for you I can be reached using AIM douglasmpetch or gmail dougpetch@gmail.com

dougpetch’s picture

dougpetch commented
Status: Active » Closed (fixed)

I'm closing this for now, although an issue of sorts still exists. We spent some time troubleshooting without much luck - the "unable to create thumbnail" error continues to be an intermittent problem for me when using imagemagick. Switching to GDToolkit has solved the basic problem, but the question of why it occurs with imagemagick still remains.