My FAQs were displaying quite nicely just a few days ago but now only the page title displays and nothing else. I'm not getting any errors either. I tried upgrading to the latest release but that didn't make a difference. I did confirm that my FAQ nodes still exist.

Any ideas?

Comments

nancydru’s picture

nancydru
she/her/hers
Primary language English
Location Boston
commented
Status: Active » Postponed (maintainer needs more info)

What other changes did you make before they disappeared? One would not expect a module to stop working without some change happening.

WISEOZ’s picture

WISEOZ commented

That's the mystery ... we haven't really done much beside testing and tweaking of content. We did turn on caching recently. Could that be an issue?

Any suggestion as to how to go about troubleshooting this?

WISEOZ’s picture

WISEOZ commented

I'm not sure if this is any additional clue but I've got nothing showing up under the Weight tab of the admin screen either.

nancydru’s picture

nancydru
she/her/hers
Primary language English
Location Boston
commented

I doubt caching would have any effect, especially for a logged in user. I have sites using this module that also use caching and everything is fine (although I suspect one or two of the sites are probably on older versions).

When you say "nothing showing up under the weight tab" do you mean not even the form? You should first see a selection box for the categories.

I assume you have checked the Drupal error log and the Apache error log and see nothing.

WISEOZ’s picture

WISEOZ commented

I checked the Drupal logs and the Apache logs but no errors.

The Weight tab only shows "Weight" on the tab. No other content or selections are available.

WISEOZ’s picture

WISEOZ commented

I went through my module list again just to make sure I wasn't mistaken about not having added any new modules lately. and, I wasn't. I went ahead and deleted a few modules that I was no longer using as well. Still, no FAQs. If you're able, I can give you an ID to my site so you can see for yourself.

With 3 days left until my go-live, if I can't get FAQ displays fixed, I'll have to resort to a view of FAQ nodes instead.

nancydru’s picture

nancydru
she/her/hers
Primary language English
Location Boston
commented

My contact form here is enabled. I'll take a look.

nancydru’s picture

nancydru
she/her/hers
Primary language English
Location Boston
commented
Assigned: Unassigned » nancydru
Status: Postponed (maintainer needs more info) » Fixed

The vocabulary was not set for the FAQ content type. As soon as I did that, the FAQs started showing up.

WISEOZ’s picture

WISEOZ commented

YOU ARE AWESOME!!!! I wonder how it became unset. Anyhow, I just so glad to have this fixed.

Here comes April 1st go-live!!!!

nancydru’s picture

nancydru
she/her/hers
Primary language English
Location Boston
commented

Good luck.

stella’s picture

stella commented

The loss of the vocabulary been enabled for the "faq" content type happens when you disable the "faq" module (as you must do when upgrading the module). This is done automatically by drupal core when the module is disabled and not by the faq module. I don't know if there is a way to overcome this.

Cheers,
Stella

WISEOZ’s picture

WISEOZ commented

Good to know. And, that's exactly what it was because I had disabled all the modules that same day to troubleshoot another issue.

Anonymous’s picture

Anonymous (not verified) commented
Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for two weeks with no activity.