If you add a comment to a case and later edit that comment again, the information on which fields changed from any earlier comments to the current one gets lost.

While this is clearly a bug that should be fixed, e might consider to not allow changing of any fields but the main comment textfield and the title when editing comments. Not sure if this would work, though.

Comments

sanjeev gupta’s picture

Status: Active » Fixed

Now while editing comment if the case fields are not changed then the information on which fields changed from any earlier comments to the current one does not gets lost.

Anonymous’s picture

Status: Fixed » Closed (fixed)