BBB-Server: No connection to Drupal and Moodle [#813134]

Hi,

some days ago I installed a BBB-Server on a virtual machine in the
cluster of our university.
Its a standard fresh installation of Ubuntu 9.04 Server; with nothing
added and I followed the complete
installation instructions from the BBB page and here, everything went well. Now
the server is running and the demo-surface
is reachable, we also tested various demo-conferences; everything
working fine. I didnt change any settings
(despite from the --setip command).

Now the problem is, since nearly 1 week im trying to get it work with
both moodle and drupal, but none of them works. I always get the
standard error message (moodle: "your subscription has expired...",
drupal: "connection couldn't be established"). All the needed ports
(80, 1935, 8080 etc.) are opened to the internet and by default to the
LAN, I am totally sure I entered the true security salt number and I
tried all possible adresses in the adressfield: the IP adress of the
server or the server-adress in both moodle and drupal, also i tried
different ports and assigning a dns name to the server or using the
fixed IP adress.
Now after 1 week trying, I'm searching help here, because I tried
everything that I can imagine without success.
We are running Moodle 1.9.7 and Drupal 6.

I also tested the API with the Chrome-Plugin: successful
And I checked the bbb-web.log : There appear no new messages when moodle or drupal attempt to connect with the server!

D. Petzold

Comments

Comment #1

terryallan commented 4 June 2010 at 10:58

To try to help you with your problem can I ask whether you specify a port number for Base URL in Administration/Site Configuration/BigBlueButton meetings? We found that we required something like the following - http://URL:80/bigbluebutton/
ie the port number is required.

In our institution we have the BBB server up and running - and it is working well - audio, video, chat, screen sharing.

Our problem: Within a Drupal site the BBB module is installed and it connects with the BBB server. All is working and looking good except for audio. Clicking on the headphone icon doesn't add the user to the Listeners window/pane. The log shows however that the users has been added to the audio conference although that is not the case. We cannot work out what is wrong there. If anyone can help it would be most appreciated.

Comment #2

sanduhrs

he/him

German

🇪🇺 Heidelberg, Germany, Europe

commented 21 June 2010 at 08:48

Version:

» 6.x-1.x-dev

Please try the latest dev version [1].
It would be nice if you could report back.

[1] http://drupal.org/node/739700

Comment #3

terryallan commented 28 June 2010 at 10:02

Many thanks

Sorry for lack of response. The person responsible for the server installation has been on holiday. I will be in touch once I contact him.

Comment #4

Julie Henn commented 18 July 2010 at 03:25

Hello,

I am having a similar issue with our recently installed (today) BBB-Server on a Rackspace VPS (Ubuntu 10.04).

Neither Drupal nor Moodle will connect. Google Chrome API test is Successful.

Running Drupal 6 and Moodle 1.9.7.

Drupal: The connection could not be established correctly. The server response was: No response.

Moodle: The Activity drop-down label [[modulename]] and activity page configuration labels are corrupt. On create meeting - error: [[invalidCredentials]]

Many thanks for any help.
Julie