When I try to configure module clicking the link at at admin/config/services/instagram_block I see a new blank page with the following message:

{"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}

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elielcezar created an issue. See original summary.

elielcezar’s picture

elielcezar commented
Title: Error when trying to configure module (403 - OAuthForbiddenException) » Error trying to configure module (403 - OAuthForbiddenException)
Issue summary: View changes
jalpesh’s picture

jalpesh commented

I am not able to reproduce the issue.

Can you please provide more information. Thanks.

djsxxx’s picture

djsxxx commented

Instagram have recently changed their API system I believe...

I had this module all setup working great until a couple days ago the block just vanished! Tried to get a new access token by using the "click here" link - To configure your instagram account you need to authorise your account. To do this, click here. but receive the same error is OP

djsxxx’s picture

djsxxx commented

API notice for Instagram:

Instagram Platform and documentation update. Apps created on or after Nov 17, 2015 will start in Sandbox Mode and function on newly updated API rate-limits and behaviors. Prior to going Live, and being able to be used by people other than the developers of the app, these apps will have to go through a new review process. Please read the API documentation or the Change Log for more details.

Any app created before Nov 17, 2015 will continue to function until June 1, 2016. On that date, the app will automatically be moved to Sandbox Mode if it wasn't approved through the review process. The previous version of our documentation is still available here.

You just need to re authenticate your app.

drewpy42’s picture

drewpy42 commented

I am also having this issue. Just noticed it this morning when I was checking the logs.

Also, none of my images are feeding.

tclark62’s picture

tclark62 commented

@djsxxx Could you please clarify how to re-authenticate the app? I navigate to Admin > Configuration > Web services > Instagram Block and attempt to follow the link to authenticate the account, but it shows me the error above {"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}. Our Instagram feed used to be shown at the bottom of every page using this module, so this has a certain amount of urgency for us.

yanniboi’s picture

yanniboi commented
Status: Active » Closed (duplicate)

This issue is already being discussed here: #2724233: Block completly broken after instagram update.

I am closing this thread to guide people there where there are already some answers.

yanniboi’s picture

yanniboi commented

BTW comment #23 is a good method to authenticate.