I was looking at how the Mozilla community is managing their support forums. It's a bit of a different community, but think there is a lot we could learn from their example. It's pretty slick looking, but mostly noticed the "I have this too" button & subsequent invitation to subscribe for updates.

In trying to prioritize hundreds of issues, it's useful to know which ones are common. I don't think that it is our first instinct to chime in when we stumble upon an issue that we've identified and confirm that it can be repeated.

This seems like it could be a potentially useful add-on.

Firefox Support Forum with Button

CommentFileSizeAuthor
I-Have-This-Problem-Too.png227.79 KBmgifford

Comments

joachim’s picture

joachim commented

So would this be implemented the same way as the 'follow' flag, but the idea is that it's a more direct and clear metric of people who have the problem, rather than 'follow' which is just anyone who's interested?

mgifford’s picture

mgifford
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commented

It offers a couple things that 'follow' doesn't. As you highlighted, it's more specific than 'follow' and probably should be restricted just to bugs, where 'follow' is for any type of issue.

I also like that it is open for folks who don't have a Drupal.org account. I'm not sure what the visitor to user ratio is, but I expect it is pretty high.

Maybe it is too close to the 'follow' that d.o presently uses.... It was just a nice, neat pattern worth consideration.

mgifford’s picture

mgifford
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commented
Issue tags: +mozilla
Bojhan’s picture

Bojhan commented

This is very interesting!

joachim’s picture

joachim commented

In theory this would cut down on the 'me too!' comments. This is a good thing. However, I think we should emphasise somewhere in the UI that if a user has a 'me too!' and ALSO has further information to add, they really should add it! Maybe after they've clicked, the message should include something like 'Please review the information about this problem that is available to the maintainer, and if you have further details to add etc etc.' Would be good to direct users towards our docs pages that explain how to help maintainers with debugging too! Let's try to get people on the Drupal ladder! ;)

Would people who click the button automatically be set to follow the issue?

mlncn’s picture

mlncn commented

It should be implemented in parallel to follow, and only send an elert when the issue status changes to resolved. We'd be letting people self-select . Very much agree with joachim on encouraging adding more information.

I like the idea of it being available for anonymous visitors. Whether it's technically in our grasp to do that in the first round, note that as currently implemented, anonymous visitors are only invited to comment, not follow, and we should fix that so visitors can see the lower-commitment ways to take a first step of involvement.

"I have this issue too" button makes sense for features also. (And this might be about the spot in the UI we'd want #2138397: Highlight Flattr, Paypal or Whatever Opportunities on Issue Pages too, but explicit bounty would seem to map better.)