[SOLVED] ...how to use the e-mail CK template received orders [#2014517]

Hello,
i have two sites with CK. One of them (La Mar de Productos.com) do no send the emails with the CK email template, only plain text or PHP text (see screenshot).

I have the same settings in each sites but when recived the email confirmation order those are no the same template, and i love the CK template, not plain text.

How can i setting CK to use its own template?
If need more information let me know.

thank you for help

Comment	File	Size	Author
#4	PHPMailer.png	464.37 KB	makokis
#2	Edit Commerce Order- order confirmation.png	413.09 KB	makokis
#2	Mail System.png	354.22 KB	makokis
#2	Mime Mail.png	409.93 KB	makokis
#2	SMTP Authentication Support.png	389.59 KB	makokis
	email templates.png	333.93 KB	makokis

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Comments

Comment #1

vasike

Ramnicu Valcea

CreditAttribution: vasike commented 11 June 2013 at 08:09

Status:

Active

» Needs review

It looks like "La Mar de Productos.com" has no Style/CSS "attached".
could you, please, check and compare Mime Mail settings (admin/config/system/mimemail) and Mail system (admin/config/system/mailsystem) for both sites.
If those settings are identical,
then you should check / compare the themes CSS files (particularly mail.css).

Comment #2

makokis CreditAttribution: makokis commented 11 June 2013 at 14:24

File	Size
SMTP Authentication Support.png	389.59 KB
Mime Mail.png	409.93 KB
Mail System.png	354.22 KB
Edit Commerce Order- order confirmation.png	413.09 KB

I'd checked all this setting and seems are identical (see screenshots):

To send the emails i am using the SMTP Authentication Support module with
same configurations (see screenshot)

If you need more information let me know please

and many thanks

Comment #3

vasike

Ramnicu Valcea

CreditAttribution: vasike commented 11 June 2013 at 14:32

afaik : SMTP Authentication Support module it's an alternative to the Mailsystem which includes the MimeMail.
So i don't think they work togheter.
rather, You should try PHPMailer module.

Comment #4

makokis CreditAttribution: makokis commented 13 June 2013 at 07:41

File	Size
PHPMailer.png	464.37 KB

I try with PHPMailer but the results are the same, I recive the order confirmation without template.

Just to say than using SMTP Authentication Suport module works fine in kitcontinental.com, so this module works properly.

Any idea whats hapend?

Comment #5

makokis CreditAttribution: makokis commented 29 August 2013 at 16:31

Title:

how to use the e-mail CK template received orders

» how to use the e-mail CK template received orders [SOLVED]

I solved it reverting to the original message notify in:
/admin/structure/messages
and reverting to the original "Commerce Order: order confirmation":
/admin/structure/messages/manage/commerce_order_order_confirmation

it works fine now
thanks