Hello,
i have two sites with CK. One of them (La Mar de Productos.com) do no send the emails with the CK email template, only plain text or PHP text (see screenshot).

I have the same settings in each sites but when recived the email confirmation order those are no the same template, and i love the CK template, not plain text.

How can i setting CK to use its own template?
If need more information let me know.

thank you for help

Comments

vasike’s picture

Status:Active» Needs review

It looks like "La Mar de Productos.com" has no Style/CSS "attached".
could you, please, check and compare Mime Mail settings (admin/config/system/mimemail) and Mail system (admin/config/system/mailsystem) for both sites.
If those settings are identical,
then you should check / compare the themes CSS files (particularly mail.css).

makokis’s picture

I'd checked all this setting and seems are identical (see screenshots):

To send the emails i am using the SMTP Authentication Support module with
same configurations (see screenshot)

If you need more information let me know please

and many thanks

vasike’s picture

afaik : SMTP Authentication Support module it's an alternative to the Mailsystem which includes the MimeMail.
So i don't think they work togheter.
rather, You should try PHPMailer module.

makokis’s picture

StatusFileSize
new464.37 KB

I try with PHPMailer but the results are the same, I recive the order confirmation without template.

Just to say than using SMTP Authentication Suport module works fine in kitcontinental.com, so this module works properly.

Any idea whats hapend?

makokis’s picture

Title:how to use the e-mail CK template received orders» how to use the e-mail CK template received orders [SOLVED]

I solved it reverting to the original message notify in:
/admin/structure/messages
and reverting to the original "Commerce Order: order confirmation":
/admin/structure/messages/manage/commerce_order_order_confirmation

it works fine now
thanks

makokis’s picture

Status:Needs review» Closed (fixed)

I solved it reverting to the original message notify in:
/admin/structure/messages
and reverting to the original "Commerce Order: order confirmation":
/admin/structure/messages/manage/commerce_order_order_confirmation

it works fine now
thanks

makokis’s picture

Title:how to use the e-mail CK template received orders [SOLVED]» [SOLVED] ...how to use the e-mail CK template received orders