Last updated October 26, 2014.


  • Do try to keep your questions in the main channels. We all learn from your questions.
  • Do minimize the personal chatter in the main channels. Take personal conversations to pm/IM/Skype/etc.
  • Do mention which Drupal version you are running (or if applicable, server/hosting environment).
  • Do stay if you can. Ask a question, answer a question.
  • Do say thank you and/or award some karma points to the person(s) that helped. username++
  • Do try to preface your comments/responses with the username of the person helping you. (e.g. username: thank-you).
  • Do remain patient when waiting for a response. Not everyone is watching the stream at all times.
  • Do share any knowledge you gain by adding some info to Drupal's documentation or forums.


  • Don't be lazy; read the documentation or do a Google search before posting your question.
  • Don't be afraid to ask 'stupid' questions. (See above first though)
  • Don't ask to ask. Just ask.
  • Don't just say, "My Drupal site isn't working". Be precise.
  • Don't just ask if someone has used x or y. Ask something specific about x or y.
  • Don't target any one user that was kind enough to help with a previous question.
  • Don't ask, "Why is my question not being answered?".
  • Don't private message (pm) someone without asking permisison first in the main channel(s).
  • Don't expect to have your hand held through an entire process. Expect to be pointed in a certain direction.
  • Don't be a Help Vampire.
  • Don't use foul language. #drupal channels are a professional atmosphere.
  • Don't stalk people outside IRC for extra personal help.
  • Don't be demanding. Nobody is paid for helping you. We are all volunteering to foster the Drupal community.
  • Don't crosspost your question in several channels simultaneously (this includes forums, issue queues and Drupal Stack Exchange).
  • Don't repeat your question because no one is answering you. Be patient. Repost if significant amount of time has passed.
  • Don't ask, "Anybody?". (See above)
  • Don't flood the channel with your code - use Pastebin.
  • Don't post elaborate questions. If you have an extended question post it to the Forums and link to it in IRC


fandiprofessor’s picture

Performed updates when prompted on Friday, July 13. Upon finish, I get a white page with this error when attempting to log in to be content administrator.
I apologize, I do not know the version, I just took over this site when our knowledgeable drupal guy left our company 10 days ago. Here is the error message.
Fatal error: Class 'simple_html_dom' not found in /home/content/12/9553712/html/sites/all/modules/devel_themer/devel_themer.module on line 201

nicoz’s picture

fandiprofessor, this is not a support area. This is a list of dos and donts of getting help. If you need help try IRC or the forums

fandiprofessor’s picture

Thank you, nicoz. I will try that.

sambular’s picture

Please help me-I need help posting an audio file by tomorrow with drupal version six.
Please email me ASAP at

nicoz’s picture

@sambular, this is not a support page. Please use the forums.