Email PDF is empty when rendered from the TicketReceiptMail service.
It seems that the rendering context is empty.

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pcambra created an issue. See original summary.

  • ed8a0e8 committed on 2.x 
    Issue #3281570: Email PDF is generated empty
pcambra’s picture

pcambra
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commented
Status: Active » Fixed
mattbloomfield’s picture

mattbloomfield commented

I'm afraid my PDF is still being emailed as blank. And the QR code isn't showing up in the PDF.

pcambra’s picture

pcambra
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commented

I'm afraid I will need more information about this

mattbloomfield’s picture

mattbloomfield commented

So I've got it installed, all dependencies installed since I did it via composer. Symfony mailer has the email going via SMTP, and the PDF is blank and the QR code isn't generated in the PDF. When I run cron, the PDF also pops up before cron finishes (so I have to run cron again to get the email to send).

pcambra’s picture

pcambra
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commented
Status: Fixed » Needs work

Let's tentatively reopen this one.

I've tested it again (and we have an automated test now), is this with logged in orders or anonymous?

mattbloomfield’s picture

mattbloomfield commented

It's with both.

pcambra’s picture

pcambra
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commented

We need to review/clarify permissions then?
We have a test that checks the "view own ticket" permission (please ensure you have that one)

This code is the one that ensures that the right user is used for sending the tickets:

https://git.drupalcode.org/project/commerce_ticketing/-/commit/ed8a0e8fb...

I definitely need to look at the mail tests and the qr code tests with permissions...

Any more info you can give me (permissions, etc), or if you find anything new, please let me know, I'll try to look at this tomorrow/Monday

pcambra’s picture

pcambra
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commented

Could it be related to #3294137: Tickets are not assigned on order assign?

pcambra’s picture

pcambra
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commented
Status: Needs work » Postponed (maintainer needs more info)
elbarcino’s picture

elbarcino commented

Has anybody found a solution to this problem. I'm running into the same issue...

pcambra’s picture

pcambra
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commented

I still need more information to debug / reproduce this problem

pcambra’s picture

pcambra
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commented

I'm thinking that this might be a permission issue? there's a "Commerce Ticket: Use all print engines" permission that needs to be enabled for the authenticated users to be able to use the entity print module.

mattbloomfield’s picture

mattbloomfield commented

I was playing around with this, and I'm not sure if it's a permission issue. To style the ticket, I used views to create a table and insert the QR code there and display it on the node via a viewfield. But the QR code doesn't seem to be able to be generated via views anymore.

pcambra’s picture

pcambra
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commented

Folks, I'm trying to help here, but I need more than vague info to give you an answer :)

imclean’s picture

imclean commented

One thing stands out to me.

@mattbloomfield,

Symfony mailer has the email going via SMTP, and the PDF is blank and the QR code isn't generated in the PDF.

Symfony Mailer provides a completely different way of sending email. Has this been tested with Symfony Mailer?

@mattbloomfield, have you tried sending with any other mail modules?

mattbloomfield’s picture

mattbloomfield commented

I've tried with Symfony Mailer. It doesn't work since Symfony Mailer doesn't seem to be able to handle attachments at the moment. I've found that it works with the SMTP module.

I wish I could provide more details, but I'm not exactly sure what you're looking for.

imclean’s picture

imclean commented

My suggestion would be to create a new issue for adding support for Symfony Mailer.

pcambra’s picture

pcambra
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commented

Ah this is fantastic feedback, haven't checked with symfony mailer myself, will do that