Celebrate 20 years of Drupal with us! April is DrupalFest, a month-long series of virtual events focused on community, contribution, and the positive impacts made possible with Drupal.
By niif on , updated
This project is not covered by Drupal’s security advisory policy.
This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features:
- ticket lifecycle management;
- MySQL backend;
- separation among units;
- authorization, i.e. definition of who can access which ticket groups;
- ticket update and re-assignment functionality;
- a great deal of configurable valued parameters such as site, scope, fixer, fixing methods, etc.
- email groups corresponding to ticket groups, e-mail gateway.
The ticketing system is easy to install and to configure.
Trouble ticketing system administrator’s guide: en, hu.
Trouble Ticketing System Users’ Guide: en, hu.
Comparison with similar modules:
A comparison is provided at http://groups.drupal.org/node/17948, a g.d.o. wiki page. Please feel free to update / extend.
Project information
Minimally maintained
Maintainers monitor issues, but fast responses are not guaranteed.- Maintenance fixes only
Considered feature-complete by its maintainers. - Module categories: Utility
1 site reports using this module
This project is not covered by the security advisory policy.
Use at your own risk! It may have publicly disclosed vulnerabilities.
