I'm having some problems with users trying to access a ticket through a link in an email after someone having edited the title of the ticket.

With my current Pathauto configuration these links stop working.

One nice solution to this situation is to make Support use unaliased URLs in the ticket emails.

The attached patch creates such an option maintaining the current behaviour, i.e. aliased URLs in the emails, as the default option.

Please consider it.

CommentFileSizeAuthor
support-option_to_use_unaliased_urls_in_ticket_emails.patch4.05 KBrsevero

Comments

jeremy’s picture

jeremy commented
Status: Needs review » Fixed

I flipped the logic around, as "unaliased" was harder to understand. I also made sure this configuration option affects attachments:
http://drupal.org/cvs?commit=502622

Thanks!

rsevero’s picture

rsevero commented

Good idea to flip the logic.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.