Hi,

Since a couple of weeks ago our system often creates double tickets for one incoming mail. First I thought it was our new server or firewall but I have made a fresh installation of the module at my web host and it gets the same error.

We use pop.gmail.com from Google, secure pop3, "/novalidate-cert".

The module stores the unique message_id string twice in the support_ticket table, at the same cron run.

Anyone who has the same experience?

BR,
Örjan

Comments

orjantorang’s picture

orjantorang commented

Sorry, two simultaneous cron was executed, causing the double tickets. During a server move the old server cron was still executed at the same time as the new server. :-) Not the cron flag or the database message_id did stop the double ticket from being created.

jeremy’s picture

jeremy commented
Status: Active » Fixed

It sounds like you've solved this, closing. (Be sure you're deleting messages when you download them.)

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.