Is it possible to tag a ticket before the user submits the ticket, and/or once the ticket is in the queue? E.g. could one assign a taxonomy to the Support Ticket content type?

Thanks

Comments

jeremy’s picture

jeremy commented

I believe this is also a good candidate for Triggers and Rules:
#610102: Auto create ticket on node creation

eft’s picture

eft commented

Thanks - not sure I understand the linkage but I'll take your word for it.

mapreri’s picture

mapreri commented
Title: Ability to classify tickets? » Ability to classify tickets? (e.g. add tags)
Version: 6.x-1.2 » 7.x-1.0-rc2
Issue summary: View changes

5 years since this request...
I added a "tags" field and added a vocabulary, but of course the tag does not shows up in the overview (and I cannot sort tickets by this mean, of course).

This would be a very nice addition.

purencool’s picture

purencool commented
Version: 7.x-1.0-rc2 » 8.x-1.x-dev