I have created a patch to allow the email notification messages (new ticket, updated ticket, denied mail) to be different for each client. The mail text settings page has been altered to display a fieldset for each active client which contains the mail texts for each notification type. Each client's notifications now have Drupal variable names which follow the format support_mail_client_{clid}_{message-key}_{body/subject}.

These updates should work immediately, but the old mail text variables are left in the database.

The patch will follow.

Comments

aberger’s picture

Here's the patch. This is my first time submitting a patch, please let me know if I have done anything incorrectly.

aberger’s picture

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Typo.

purencool’s picture

Issue summary: View changes
Status: Active » Closed (outdated)