First of all, thanks for this module: It's greatly helpful to me, and the magic of ticket/user creation by email is awesome.

The issue I want to report is as follows:
When a non-user sends a new-ticket-email to a client-mailbox, the ticket gets created and a new-user automatically registered, but this 'external' user doesn't receive any confirmation message nor email notifications when his ticket gets updated.

I have got ticked the 'Prevent user creating or updating ticket from unsubscribing' setting, but seems to have no effect with 'external' users, since they don't get suscribed at all.

Is anyone getting a similar behaviour?

Thanks in advance for any hints to solve this.

Comments

jeremy’s picture

Category: bug » feature

Sadly this is not currently a supported configuration. When user's are auto-created, they are not auto-added to the necessary roles to access ticket updates. Marking as a feature request (I believe there's an older identical feature request out there as well).

purencool’s picture

Version: 7.x-1.0-rc1 » 8.x-1.x-dev
Issue summary: View changes