This project is not covered by Drupal’s security advisory policy.
REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time.
Description:
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
Key features:
- Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
- Screen sharing & Co-browsing: Now provide instant support by accessing the user’s computer with co-browsing feature.
- Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard.
- Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard.
- Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience
- Department Management: Improve customer response time by routing your customer queries to the right department.
- Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location.
- Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
- Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers
Key Benefits:
- Get complete overview and insights about your customer interactions across multiple channels
- Offer your visitors instant assistance and increase your sales conversions
- Reduce cost of service by managing multiple customers simultaneously.
- Receive valuable customer feedback during and after each live chat session and improve the quality of your service.
- Proactively engage to assist website visitors in real-time before they leave your website being frustrated
For further assistance please feel free to chat with our support experts on www.revechat.com or mail us at support@revechat.com
Project information
- Project categories: E-commerce, Developer tools, Integrations
3 sites report using this module- Created by revechat on , updated
This project is not covered by the security advisory policy.
Use at your own risk! It may have publicly disclosed vulnerabilities.
