Closed (fixed)
Project:
Public Download Count
Version:
6.x-1.0-beta3
Component:
User interface
Priority:
Critical
Category:
Bug report
Assigned:
Reporter:
Created:
26 Jun 2009 at 20:17 UTC
Updated:
23 Jul 2009 at 11:20 UTC
The count of downloads does not increment; remains 0. I use upload module for files attachment and public file system.
Comments
Comment #1
pixture commentedDownload the development snapshot and try it. If you see the error message "Error: Public Download Count module failed to work...", then you need to modify the pubdlcnt.php file manually using text editor.
If you don't see the error message and still not counting the file download, give the following information for the troubleshooting purpose.
1) Full path of the directory where the module is installed.
2) Full path of the Drupal root (where you see the files index.php, update.php, cron.php files ...)
3) Full URL of the file that was downloaded but the count was not incremented. (you can see it at the status bar of the browser)
Without having these information, I can not troubleshoot the problem.
PS: You may need to reload the file download page if you are talking about the counter appeared in the node. They are not updated with the new count value unless the page is reloaded.
Comment #2
j45on commentedI have the same problem as well. I'm currently using 6.x-1.0-beta2
url: http://www.notd-aftermath.com/download
test file: NOTD Aftermath 1.5c
Required information as follow:
1. home/username/public_html/sites/all/modules/
2. home/username/public_html/
3. home/username/public_html/sites/default/files/NOTD%20Aftermath%201.5c.w3x
Comment #3
pixture commentedj45on,
I am not sure if this is the same problem, but your problem seems to be a file name issue. Most probably, files whose name has some space characters are the ones that are not counted successfully. I will look into it.
Comment #4
j45on commentedApparently, I have realized that files with a 'space' in the file name could not be tracked by Public Download Count.
Comment #5
pixture commentedThe problem of handling file name with space characters is fixed with beta-3 release. Please download it and give it a try.
Comment #6
j45on commentedRecords are showing in the Administer > Reports > Public Download Count but does not register on an anchor tag for links.
Comment #7
pixture commentedI don't understand what you mean. Could you explain a bit more details?
Do you mean that the download counter was incremented successfully but the updated counter value is not displayed on the node ? If so, you may need to reload the node (page) to update the counter value on the node. If not, please explain what is the remaining problem.
Comment #8
my-family commentedThe 6.x-1.0-beta3 version works, thank you.
Comment #9
pixture commentedThe problem is fixed with Beta-3.
Comment #10
j45on commentedYes, the download counter in the report was incremented successfully but the anchored link to the files in the nodes did not.
url: http://www.notd-aftermath.com/download