Spam filter (mollom?) on g.d.o prevents posting and provides no captcha or validation

On my own sites, I've been receiving this *quite* a bit lately, and I believe, if you watch the watchdogs, it's because Mollom isn't able to contact or reach the CAPTCHA-generating image server.

There is already a report in Mollom issue queue (see #353588: Your submission has triggered the installed spam filter and will not be accepted. ). The reported problem is the same I had, until it got temporary resolved by changing the Mollom settings on association.drupal.org.

I've been having this problem on g.d.o for the past two hours. The first time I hit preview I was able to see the CAPTCHA, but after that I no longer see the CAPTCHA and just get the "Your submission has triggered the spam filter and will not be accepted." error with no way to prove that I am human.

We had some Mollom servers-side captcha-server-lists that were messed up. They should be fixed now, but anyone using the module (including g.d.o) needs to refresh the cached list of servers. You can do that by going to admin/settings/mollom and submitting the form.

Hi Dave. Thanks for the update. I submitted that form.

If you look at our ham/spam chart at http://groups.drupal.org/admin/settings/mollom, you will see that we are getting much more ham than spam. That tells me that 80% of the time we issue a CAPTCHA it is successfully passed. Does that mean we are not doing a good job during initial analysis? Shouldn't we be letting more posts through without any captcha? I don't think the reporting actually says how many posts were classified as ham immediately. In general, this graphic is not at all clear to me.

It would be great if in future, you can share Mollom session IDs of users that were incorrectly blocked -- Mollom logs those in the watchdog. If we have a Mollom session ID, we can look up what happened.

Somehow I lost my admin access to g.d.o -- can that be restored? I can try to dig up some session IDs myself when I'm back from vacation next week.

Dries - where in the watchdog is that logged? I have a misclassified ham (that DID eventually get posted) in my mollom log, but all I see is the following:

Type mollom
Date Sunday, September 13, 2009 - 11:54
User lurkinggherkin
Location http://www.gamegrene.com/comment/reply/1050
Referrer http://www.gamegrene.com/comment/reply/1050
Message Spam: Hi d20 Sapphirre, welcome to Gamegrene! Always nice to see new faces. This is usually a low-traffic forum but actually all the better for it, I generally find. I don't have time to respond with a longer post right now but I'll come back with my thoughts on this later.
Severity notice
Hostname 86.174.129.187
Operations

We spent some more time looking into this, and we believe we fixed the problem in the Mollom backend.

To fix this problem, we made some improvements to the Mollom module the first part of the week. That let us to discover an issue with the Mollom backend that we fixed the second part of the week.

All g.d.o users that were incorrectly blocked actually had a high user reputation (i.e. trusted by Mollom), but they still triggered the spam filter because they posted the same content a number of times in a short time span. We have adjusted our algorithms to be less aggressive.

The problem should be fixed now, but let me know if it stills happens.

@Morbus, you have to update to DRUPAL-6--1 HEAD (not released yet) to get the extra logging. I will try to make a new release shortly.

@greggles thanks for upgrading the Mollom module and feeding us with some cases to look at.

Trouble i still going on for GDO. I can't post anything!

We are currently tracking this in #684424: Am being totally blocked by Mollom on GDO.

Nearly a year on and I cannot post anything in groups either.
This is so annoying. Does g.d.o have to use mollom?
Surely there must be some way to allow those of us with this issue to post?

@kenyan, your account should be fixed.

This is so annoying.

More or less annoying than spam comments arriving in your inbox?

Does g.d.o have to use mollom?

Yes. Or some other preventive solution that works against human spammers.

Yes it is!
Thanks to whoever got it fixed.
And I do understand the need for mollom et al. I was just getting sore pounding my head into the keyboard.
Cheers.