Hi,

I have two news sites and recently we are facing 500 Internal Server Error.

The Error Logs say:
[Mon Jun 07 16:36:54 2010] [error] [client 216.110.94.227] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/jnews2do/public_html/katonda.com/index.php
[Mon Jun 07 16:36:54 2010] [error] [client 216.110.94.227] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/jnews2do/public_html/katonda.com/index.php
[Mon Jun 07 16:36:50 2010] [error] [client 216.110.94.227] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/jnews2do/public_html/katonda.com/index.php
[Mon Jun 07 16:36:50 2010] [error] [client 216.110.94.227] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/jnews2do/public_html/katonda.com/index.php
[Mon Jun 07 16:36:50 2010] [error] [client 216.27.144.16] File does not exist: /home/jnews2do/public_html/katonda.com/favicon.ico

The error we get is:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@muktware.news2dot0.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.14 (Unix) mod_ssl/2.2.14 OpenSSL/0.9.8e-fips-rhel5 DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.muktware.com Port 80

Please help.

Swapnil

Comments

dpearcefl’s picture

dpearcefl commented
Priority: Critical » Normal
Status: Active » Postponed (maintainer needs more info)

Do you still need help?

dpearcefl’s picture

dpearcefl commented
Status: Postponed (maintainer needs more info) » Active
arnieswap’s picture

arnieswap commented

Yes.

dpearcefl’s picture

dpearcefl commented

Your error logs have two types of messages:
1) Cannot allocate memory - How much memory is PHP allowed to use? What is memory_limit set to in your php.ini (http://drupal.org/node/207036)
2) File does not exist: /home/jnews2do/public_html/katonda.com/favicon.ico - In your default theme, define an icon in your "Shortcut icon settings".

Fixing the first error will probably fix a multitude of errors.

arnieswap’s picture

arnieswap commented

1. Memory is set to 100MB
2. Done that.
Still getting 500 Internal Error.

dpearcefl’s picture

dpearcefl commented

I am assuming you have these sites on a hosted account somewhere...

When I Google those messages, I see a lot of people telling the poster to talk to their hosting company. Have you talked with them? It is possible they oversold your shared server?

arnieswap’s picture

arnieswap commented

We are on VPS. Yes, I am in touch with the teams they have created snapshots will see what is causing the problem.

lyricnz’s picture

lyricnz commented

The error looks more like you're out of operating-system memory than PHP memory. Try reducing the memory usage of your web + database services.

Status: Active » Closed (outdated)

Automatically closed because Drupal 6 is no longer supported. If the issue verifiably applies to later versions, please reopen with details and update the version.