I try a clean installation of Drupal 7.31 on cosyfloors.com
I removed all files/directories from public_html and uploaded into public_html all Drupal 7.31 folders and files.
By following the Drupal installation manual, I tried to run cosyfloors.com (i.e. cosyfloors.com/index.php), that resulted in error:
This webpage has a redirect loop (Google Chrome)

or, in Firefox

The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

In both cases I can see that the resulting redirected page is http://cosyfloors.com/cgi-bin/install.php - what is wrong

As a note, I am installing the same version of Drupal 7.31 for another customer at robson.com and everything works ok ...
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I tried also install D 6.33.
After transferring all files/folders to the root directory and running cosyfloors.com (i.e. cosyfloors.com/index.php), the error message is:
File Not Found
The requested URL was not found on this server.

and the url shown in the address window is: http://cosyfloors.com/cgi-bin/install.php

Of course, there is no install.php in cgi-bin, but why is the installation process re-directed to cgi-bin?

When I force http://cosyfloors.com/install.php, I get
File Not Found
The requested URL was not found on this server.
and the url shown in the address window is: http://cosyfloors.com/cgi-bin/install.php?profile=default

Again, re-directed to cgi-bin
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I asked the support team of netnation.com what is wrong with the server and their answer was:

Thank you for contacting NetNation Technical Support.

Please be advised that this case has been reviewed and we can confirm that the server, where cosyfloors.com is based, meets all the requirements for Drupal version 7.31.

We checked https://www.drupal.org/requirements and the recommendations are covered:

Drupal 7: MySQL 5.0.15

Drupal 7: PHP 5.2.5

Please be advised that on this particular server the cgi-bin folder location is outside of the public folder. We tried to rectify the issue creating symlink called "cgi-bin", which goes to the real cgi-bin folder. There were no result and we still get the same error message - The page isn't redirecting properly.

Unfortunately, as much as we would like to lend assistance in this matter, we are afraid that this falls outside of the scope of our technical Support. Website design, content, and programming choices are elements that are left to the website administrator and we recommend that you consult your web-designer on these issues or check https://www.drupal.org for more details.

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I tried to find a solution to my problem on https://www.drupal.org but I had no success.

Can you help me?

Can you help me (recommend me) what should I do to install Drupal 7.31 at your web server?

Comments

jozo.starosta’s picture

jozo.starosta commented

When I run phpinfo() in the (problematic-not working) root directory it shows:

Server API CGI/FastCGI

When I run phpinfo() in the root directory of another working Drupal installation it shows:

Server API Apache 2.0 Handler

Can this difference be the source of my problem?

David_Rothstein’s picture

David_Rothstein commented

It looks like your host has a bit of an unusual setup, but Drupal has a method to get around that - the $base_url variable in settings.php.

Since your site isn't installed yet, you might not have a settings.php file, so follow https://www.drupal.org/documentation/install/settings-file first.

Then, look through the settings.php file and find this line (around line number 270 or so):

# $base_url = 'http://www.example.com';  // NO trailing slash!

Modify it to this:

$base_url = 'http://cosyfloors.com';  // NO trailing slash!

And see if that helps.

David_Rothstein’s picture

David_Rothstein commented

Reference, by the way, for similar problems: https://www.drupal.org/node/163014

If the above doesn't help, you might try the drupal.org forums (as in the above link) or a site like http://drupal.stackexchange.com for further help on this problem. (This issue queue is primarily for reporting and solving problems with the Drupal core codebase itself, so not many people tend to answer support requests that are filed here.)

jkingsnorth’s picture

jkingsnorth commented
Status: Active » Closed (fixed)

Closing off this old issue since advice was offered and there was no further response. Please do open it again if you require further assistance.