Our staging site was successfully using the Paypal sandbox with WPP for taking payments. As of three days ago, with seemingly no changes it is no longer working. The front end returns the error: "We encountered an error processing your payment. Please verify your credit card details or try a different card." Under reports all it says is cURL error: SSL connect error. Any idea how to fix this?

More info on the request below:

Message	PayPal API request to https://api-3t.sandbox.paypal.com/nvp:

Array
(
    [METHOD] => DoDirectPayment
    [PAYMENTACTION] => Sale
    [NOTIFYURL] => http://website.com/commerce_paypal/ipn/paypal_wpp%7Ccommerce_payment_paypal_wpp
    [BUTTONSOURCE] => CommerceGuys_Cart_PPP
    [CREDITCARDTYPE] => Visa
    [ACCT] => XXXXXXXXXXXX0331
    [EXPDATE] => 032016
    [AMT] => 126.00
    [CURRENCYCODE] => USD
    [CVV2] => XXX
    [INVNUM] => 5355-1453684794
    [CUSTOM] => Order 5355
    [DESC] => 1x product
    [EMAIL] => test@test.com
    [IPADDRESS] => [IPADDRESS]
    [FIRSTNAME] => test
    [LASTNAME] => test
    [STREET] => test
    [STREET2] => test
    [CITY] => test
    [STATE] => 
    [COUNTRYCODE] => HK
    [ZIP] =>  - 
    [USER] => pro_api1.website.hk
    [PWD] => XXXXXXXXXXXXXXXX
    [SIGNATURE] => XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    [VERSION] => 76.0
)

Comments

mrchristophy created an issue. See original summary.

dimchich’s picture

dimchich commented

Take a look at this issue
seems that paypal change SSL to TLS in sandbox

mrchristophy’s picture

mrchristophy commented

Ah cool thanks I'll try the patch now

mrchristophy’s picture

mrchristophy commented

Alas it didn't work, the same error occurs. The patch only adds one line, right? curl_setopt($ch, CURLOPT_SSLVERSION, CURL_SSLVERSION_TLSv1);

torgospizza’s picture

torgospizza
he/him
Primary language English
Location Portland, OR
commented

I noticed your NOTIFYURL is an http URL and not https. If you go to that URL on your server, does it redirect you to an https page? If not, it probably should, and that might explain the error.

Failing that your best bet would probably be to contact PayPal technical support and ask them to look at their deeper details of your request and error.

EDIT: Since this is a WPP problem, that means you're using the embedded credit card form. I assume your card form is on an https page as well?

Nate_P’s picture

Nate_P commented

Along with the patch, you'll most likely need to update your server's version of cURL.

For more info, refer to this issue once again.

andyg5000’s picture

andyg5000
Primary language English
Location North Carolina, USA
commented
Related issues: +#2263585: Paypal enforcing HTTP/1.1 on sandbox - update client method
mglaman’s picture

mglaman
Primary language English
Location WI, USA
commented
Status: Active » Closed (duplicate)

This is a duplicate of #2263585: Paypal enforcing HTTP/1.1 on sandbox - update client method which landed. It is currently in the dev for next pending release.