Using Actions I have an email being sent to me upon every new comment. My blog and forum is set that the body of the comment is filtered text and the user can choose which format. So I have ckeditor enabled and the user has the luxury of the wysiwyg editor.

I use a token for the comment body field. It is [comment:body]. If the comment is in plain text when sent I receive an email looking like this.

When a user uses the filtered text format(ckeditor) I receive all of the unprocessed html code in the body of the comment.I have been trying to fix this for days but can't seem to avoid this.

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#1 ckeditorEmail.jpg55.47 KBgratefulsk

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gratefulsk’s picture

gratefulsk commented
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new ckeditorEmail.jpg55.47 KB

Here is a screenshot of how my emails look.

gratefulsk’s picture

gratefulsk commented
Title: Ckeditor incorporating tags into html mail » Ckeditor incorporating html tags into comment body of emails
mkesicki’s picture

mkesicki commented
Category: bug » support
Status: Active » Fixed

Try use "HTML Entities " option in "Advanced options" tab in CKEditor's profile configuration. Check it to "NO". This should stop using html entities by CKEditor.
You can also try use entities options from http://docs.cksource.com/ckeditor_api/symbols/CKEDITOR.config.html.
If you have more problems after using these options please reopen this issue.

dczepierga’s picture

dczepierga commented
Status: Fixed » Closed (fixed)
gratefulsk’s picture

gratefulsk commented

I unfortunately suffered from this problem for the last few months. I was using the trigger module (actions) to send the email. Once I switched to the Rules Module the emails went through just fine. So I believe it was a bug in the trigger module.

gratefulsk’s picture

gratefulsk commented
Issue summary: View changes

I believe ckedior is the issue and I did not specify that before