Hello,

I am trying to set up a user friendly display for own tickets. I tried the views module but saw the status field is not available to views.
I saw there is a support views module available but that one is not yet very well developed (http://drupal.org/project/support_views).

How can i make my own basic view of support tickets with the status field available and still protected so users can only see their own tickets?

Is the support views in the future better developed? Or will it be integrated into this module?

grtz wietze

Comments

Jeremy’s picture

Jeremy CreditAttribution: Jeremy commented
Project: Support Ticketing System » Support Views
Version: 6.x-1.2 » 6.x-1.x-dev

Moving the ticket to the support_view issue queue. It will not be merged into this module, it is being developed independently.

If you want to code this without Views, take a look at the function support_page().

wietze’s picture

wietze CreditAttribution: wietze commented

Tnx for the reply Jeremy!

I'll look into the function. If i can't figure it out i'll move to support_view.

grtz Wietze

Jeremy’s picture

Jeremy CreditAttribution: Jeremy commented

This patch (part of the 6.x-1.3 release) makes it possible for you to implement custom ticket displays in your theme:
#652428: Add themeing options

MisterSpeed’s picture

MisterSpeed CreditAttribution: MisterSpeed commented
Status: Active » Fixed

This looks conclusive; marking it as fixed

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.