Problem/Motivation

We developed a website using Drupal version 8 and this website is hosted on Azure (virtual server). Users can register to access restricted areas of the Portal.
But some users have reported that they are not receiving the welcome email.
After researching, I understood that I would need to authenticate the messages.
So I installed the modules:

  • SMTP Authentication Support: to configure e-mail server authentication
  • Mail System: to configure the standard plugin for sending messages
  • PHPMailer: even it don't install, I followed the instructions and, in /vendors directory, it has save the /phpmailer directory.

However in this Azure environment it didn't work. It is also important to mention that when configuring the e-mail and the sender's name, these data is not changed in the sent message.
I deployed this site on Hostgator and on this host it worked correctly.
I send two evidences about the environments:

  • Test-Azure-NOK.jpg: error in message security (no authentication)
  • Test-Hostgator-OK.jpg: authentication OK

Is there any particularity for configuring the module in the Azure environment?

Thanks

CommentFileSizeAuthor
Test-Azure-NOK.jpg66.05 KBcharles.kniss
Test-Hostgator-OK.jpg67.22 KBcharles.kniss

Comments

charles.kniss created an issue. See original summary.

bluegeek9’s picture

bluegeek9 commented
Assigned: charles.kniss » Unassigned
Status: Active » Closed (outdated)
Issue tags: -Azure, -SMTP Authentication, -Encryption Problem

There are no special settings to have it work on Azure that I am aware of. The screenshots look like it is an issue with how the smtp server and DNS is configured and not the SMTP module.

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bluegeek9’s picture

bluegeek9 commented
Status: Closed (outdated) » Fixed
//www.flaticon.com/free-icons/thank-you Thank you for your contribution! Your continued support makes this project sustainable.
There are multiple ways to show appreciation for the work contributed to this project including:
  • Triage issues and adding more context to existing issues.
  • Flagging SMTP as a favorite on the project page to help others discover it and show your support.

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.