Payment Intent fails for translated sites with redirect

Hi,

I'm not quite sure what would be causing the problem.

In your stripe dashboard, when you click logs, then edit the filter to enable get methods is everything coming back as 200?
Also what is the result of the post to the paymentIntent there?

Then in your drupal logs, is there an error that comes before the "Payment Intent has Failed" error?

Can you check the 200 response in Stripe and see the details, did stripe return a fail or a success? It should be in the status of the response.

Also, please double check to make sure your stripe api is using 6.38 or above.

Lastly check your console, F12 in the browser to see if you see a JS error.

Also, you should be seeing posts to paymentIntent and paymentMethods in your stripe dashboard, if you aren't just check module and api version being used.

This is very strange. I'm not sure what else to suggest. It sounds like it might be a problem specific to your site.

Could you possibly be using a test card in live mode? or vice versa?

For the issue you mentioned in #2 there is a ticket for it. #3077886: If Stripe is installed, but not enabled, cant checkout with alternative payment method

I have the very same problem on my site with the same error codes both on drupal and stripe logs

Hi everybody,

I've also noticed these on the logs during the stripe process

Tipo php
Data Giovedì, Settembre 19, 2019 - 10:18
Utente cacaliban
Posizione https://www.laportamagica.it/it/uc_stripe/ajax/confirm_payment
Referrer https://www.laportamagica.it/it/cart/checkout/review
Messaggio Warning: array_flip(): Can only flip STRING and INTEGER values! in DrupalDefaultEntityController->load() (linea 175 di /web/htdocs/www.laportamagica.it/home/includes/entity.inc).
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Nome host 2.35.181.69

Tipo php
Data Giovedì, Settembre 19, 2019 - 10:18
Utente cacaliban
Posizione https://www.laportamagica.it/it/uc_stripe/ajax/confirm_payment
Referrer https://www.laportamagica.it/it/cart/checkout/review
Messaggio Warning: key_exists() expects parameter 2 to be array, null given in _uc_stripe_confirm_payment() (linea 977 di /web/htdocs/www.laportamagica.it/home/sites/all/modules/uc_stripe/uc_stripe.module).
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Nome host 2.35.181.69

I'm sorry I'm not into this so much and I cannot help so much

do you think it would be possible for me to go back to the preceding working version meanwhile?

thanks

@cacaliban, sorry about the error. you can switch back to 2.2 if you need to. The safest way is to uninstall 3.1 then add 2.2 and enable, you'll have to reconfigure some settings.

By the way, have you changed from the default drupal JQuery?

@bearstar have you changed the jQuery version from the default drupal one? If so, what version are you using?

@AndraeRay Thanks very much for your reply!

I've just installed jquery update (I'm not very skilled with these) and the results are that I should be on

jQuery Update jQuery 1.10.2 (configure) and jQuery UI 1.10.2

is this fine?

tried again with test mode but no changes, same errors both in drupal and stripe logs

I've no idea of what is not working, should better go back to 2.2?

again thanks very much for your help

@cacaliban you do not need jQuery update. uc_stripe works with the normal Drupal jQuery.

It looks like your order data is empty for some reason based on the code you posted. What version of ubercart are you using?

@AndraeRay Ubercart 7.x 3.12, I'm receiving orders correctly with other payments (paypal too)

@AndraeRay I tried the rc versions too but nothing changed, now I came back to 2.2 and looks like everything works again. Unfortunately now I should have problems with the sca :(

If anybody should find a solution please post it (obviously I will do the same in the remote case I should arrive at a solution with my little knowledge)! Again thanks very much to all of you.

Hi everybody, by any chance is there any news about this matter?
I tried once again with the last ubercart update but I had the very same results.
Any idea for a possible solution or what could be the reason of it?
thanks a lot and best wishes for 2020!

I haven't heard of anyone else having this issue.

Can you check your stripe dashboard to see the version of stripe library being used? You'll see something like this:
It's In developer > logs section as 'source'
Source: Stripe/v1 PhpBindings/6.38.0 Drupal Ubercart Stripe/dev-unknown (https://www.drupal.org/project/uc_stripe)

@AndraeRay thanks for your reply, it's a bit strange on stripe dashboard in the last log I have this
Origine Stripe/v1 PhpBindings/6.43.1
but on drupal looks like I have this
Stripe PHP Library Version 7.17.0
am I looking at two different things?

Hrm.. Those should be matching. 6.38 is what we should be using.

How did you download the stripe php library?

Please go to sites/all/libraries/stripe and view the file named VERSION. What Version does it say?

I downloaded from github and followed your instructions uploading via ftp, maybe when I did it I thought using the latest version would have been fine. Do I have to use only the 6.38?

In any case, right now the file VERSION has only VERSION and no numbers. I can only read VERSION

Do you think I have to upload the 6.38 clear cache etc as per your instructions?

thanks very much

Can you open the VERSION file? It will have a version number inside. It's really a text file.

Yes you can use 6.38 and see if your problem gets fixed.

first of all thanks for your help!
ok, the version was 7.17, now I'm back on 6.38 (via ftp and clearing cache) and changed with the latest stripe api
meanwhile I changed to php 7.2 (don't know if it could affect in some way)
I upgraded to the latest module 7x.3.2 and everything looks fine in the pane but unfortunately in test mode nothing goes through more or less with the same errors in drupal and 200ok on stripe dashboard :(

uc_payment 01/15/2020 - 12:55 Payment failed for order 3315: Stripe Charge Failed... cacaliban view order
uc_stripe 01/15/2020 - 12:55 Stripe charge failed for order 3315, message: Stripe... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'status' of non-object... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'status' of non-object... cacaliban
php 01/15/2020 - 12:55 Warning: array_flip(): Can only flip STRING and... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'uid' of non-object in... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'uid' of non-object in... cacaliban
php 01/15/2020 - 12:55 Warning: key_exists() expects parameter 2 to be array... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'data' of non-object... cacaliban
php 01/15/2020 - 12:55 Notice: Trying to get property 'order_total' of non... cacaliban

I'm glad to help. The setup of of this module should not be this hard. We are making some progress though. Those errors have been reported by people before, but I haven't gotten enough info to try to fix it.

Can you paste the full error messages it should say what lines of what files.

Also when you make a purchase can you open developer tools in your browser (F12) and see if there are any errors?

Can you message me through drupal? It's not letting me message you. Maybe we need a screen share or if you can provide me access to debug this.

As per the complete messages do you mean these?
Tipo php
Data Mercoledì, Gennaio 15, 2020 - 16:48
Utente cacaliban
Posizione https://www.laportamagica.it/it/uc_stripe/ajax/confirm_payment
Referrer https://www.laportamagica.it/it/cart/checkout/review
Messaggio Notice: Trying to get property 'order_total' of non-object in _uc_stripe_confirm_payment() (linea 1001 di /web/htdocs/www.laportamagica.it/home/sites/all/modules/uc_stripe/uc_stripe.module).

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Tipo uc_payment
Data Mercoledì, Gennaio 15, 2020 - 16:48
Utente cacaliban
Posizione https://www.laportamagica.it/it/cart/checkout/review
Referrer https://www.laportamagica.it/it/cart/checkout/review
Messaggio Payment failed for order 3317: Stripe Charge Failed for order 3317: The payment Intent has failed.
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as per the F12 yes I can, but I really don't know what looking for and where :(

for message you through drupal ok, but ... well I don't know how :(

and ok of course to give you access but I think you should register in my site?

again thanks very much!

Thanks, for pasting the complete message. For some reason it doesn't seem to be able to pull up the order which is probably related to the error you are seeing.

I made an account on your site.

Also, can you search for this string in your code?

drupal_add_js('misc/ajax.js'

This post mentions that a module adding this line can conflict with the Jquery ajax function.
https://www.drupal.org/project/jquery_update/issues/2034051#comment-9702023

thanks to Andrae, as far as I can see with my site, this particular issue is solved,
I think Andrae will better explain all the technical details later
again thanks Andrae and everybody on the forum

Thanks @cacaliban for testing.

I believe the original post of @bearstar is the same issue that @cacaliban has, so i'm updating the title.

Explanation of problem
Due to the use of Stripe PaymentIntent and the drupal server needing to check the status of the Stripe transaction with JS, There is a file in 3.x called uc_stripe_process_payment.js. The module makes a call to this file using ajax to get the status from Stripe.

On a non translate site the file can be accessed from:
yoursite.com/uc_stripe/ajax/uc_stripe_process_payment.js

On a translated site with url language prefix the file can be accessed from:
yoursite.com/en/uc_stripe/ajax/uc_stripe_process_payment.js (depending on your language prefix)

This module was trying to access the url without a language prefix all the time, and that triggers a redirect on some sites. The script never follows the redirect and causes a mysterious failure while retrieving this file. Which is why Stripe shows 200 and on the Drupal site we see an error with no cause.

I've tested a fix with @cacaliban.

Now the module will check the pathPrefix variable and use it in the url if it is present.

Here is a patch of the fix.

I have created a version 3.3 that has this fix.

@bearstar

Could you be facing this issue?

#3115669: uc_stripe is not compatible with "disable checkout review" It's where skipping checkout review causes an error.