Dear webmaster,
I'm having a problem with private messages on the site. I can't find them.
If I send another user a private message, through their contact form, and check the box to "Send yourself a copy." I don't get any notification on the site, nor do I receive any email about it.
If posting in the forum, I DO receive email notifications.
Am I missing a setting?
Regards,
d

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Doronro created an issue. See original summary.

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented
Title: user messages » I don't get any copy of the messages sent using the user contact form
th_tushar’s picture

th_tushar commented
Status: Active » Postponed (maintainer needs more info)

Can you please confirm whether you have checked for an email in spam folder?

Doronro’s picture

Doronro commented

yes, i checked, but no messages...

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented
Status: Postponed (maintainer needs more info) » Active
Doronro’s picture

Doronro commented

Hi,
Any updates on this?
Just to clarify the details again. Posting in forums, I receive email notifications, as expected.
However if I send a private message I don't receive any such notification. even though I use the "send yourself a copy" option.
I'm not even sure the messages has been sent, or if they have been received by the person I'm contacting..
And yes, I have checked my spam folder..
Can you help?
Regards,
d

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented

About contacting users, I cannot reproduce it.
As moderator, I sometimes send a message to a user, and a copy to myself. I always get my copy.

Doronro’s picture

Doronro commented

kiamlaluno
to test this i sent you a message, and a copy to myself.
waited half an hour.
i didn't receive an email., nor anything from you.
can you check: did you receive any private message from me?

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented

@Doronro Yes, I received the email.
I will try sending an email from the Contact tab, and see if I receive my copy.

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented

I can confirm: Contacting users from their profile, I get my copy of the message, when I select the Send yourself a copy checkbox.

Doronro’s picture

Doronro commented

hmm strange. i received your email, but no copy when i sent a message.
a mystery.

gisle’s picture

gisle
he/him
Primary language Norwegian Bokmål
Location Norway
commented

Like kiamlaluno, I am also unable to reproduce this.

I don't think there is anything the webmasters can do with this. If the issue persists, try to file a bug report in the Drupal.org Infrastructure issue queue.

th_tushar’s picture

th_tushar commented
Status: Active » Closed (works as designed)