We are having a couple orders fail because of not being able to create the customer profile, auth.net is responding with:

Error from Authorize.net: E00003: The element 'billTo' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd' has invalid child element 'state' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'. List of possible elements expected: 'phoneNumber, faxNumber, email' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'.

For an address in Grenada, there are no zip codes:
The element 'billTo' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd' has invalid child element 'zip' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'

CommentFileSizeAuthor
#13 interdiff-12-13.txt997 bytessubhojit777
#13 created-billTo-should-exclude-non-existent-fields-2918431-13.patch1.88 KBsubhojit777
#12 created-billTo-should-exclude-non-existent-fields-2918431-12.patch1.57 KBsubhojit777
#11 created-billTo-should-exclude-non-existent-fields-2918431-11.patch1.72 KBchrisrockwell
#9 created-billTo-should-exclude-non-existent-fields-2918431-9.patch1.72 KBchrisrockwell
#4 2918431-unable-to-create-state-element-4.txt1.76 KBchrisrockwell

Comments

chrisrockwell created an issue. See original summary.

chrisrockwell’s picture

chrisrockwell commented
Status: Active » Closed (duplicate)

#2914764: Received response with code Error from Authorize.net: E00003: invalid child element 'email' in namespace

chrisrockwell’s picture

chrisrockwell commented
Priority: Normal » Critical
Status: Closed (duplicate) » Active

As a result of these errors we can't accept any non-us billing address

chrisrockwell’s picture

chrisrockwell commented
StatusFileSize
new 2918431-unable-to-create-state-element-4.txt1.76 KB

Uploading quick fix in case anyone comes across this one. I'm guessing we shouldn't sent the state element if there isn't one.

chrisrockwell’s picture

chrisrockwell commented
Title: Unable to create customer profile » The 'state' element should not be included when creating a BillTo object if the address does not include a state.
chrisrockwell’s picture

chrisrockwell commented

This is fixed in #2813401: Use Accept.js to ease PCI requirements. by removing the state element but this should probably stay open until that's committed.

chrisrockwell’s picture

chrisrockwell commented

On second/third/(fourth?) thought I'm not sure the Accept.js way is appropriate. IIRC (and I don't have access to the fraud prevention screens) the account holder can specify levels of fraud protection - if an account holder requires full address verification, not sending the state, in cases where a state should be sent, would cause failures.

chrisrockwell’s picture

chrisrockwell commented
Title: The 'state' element should not be included when creating a BillTo object if the address does not include a state. » Created billTo object should not include fields that aren't available/necessary for customers location
Assigned: chrisrockwell » Unassigned
Issue summary: View changes
chrisrockwell’s picture

chrisrockwell commented
Status: Active » Needs review
StatusFileSize
new created-billTo-should-exclude-non-existent-fields-2918431-9.patch1.72 KB

Based on what I'm reading here: https://support.authorize.net/authkb/index?page=content&id=A649 state is never required, so my comment re: accept.js isn't valid.

I'm attaching a patch that makes both state and zip optional. It would be up to store owners to configure their AVS settings (within Authorize.net) to allow for profiles without zip codes to pass.

bojanz’s picture

bojanz commented

This approach makes sense. Remember though that $billTo should be snake_case ($bill_to) to match coding standards.

That can be fixed on commit though.

chrisrockwell’s picture

chrisrockwell commented
StatusFileSize
new created-billTo-should-exclude-non-existent-fields-2918431-11.patch1.72 KB

Updated based on feedback.

subhojit777’s picture

subhojit777
he/him
Primary language Bengali
commented
StatusFileSize
new created-billTo-should-exclude-non-existent-fields-2918431-12.patch1.57 KB

Rerolled.

subhojit777’s picture

subhojit777
he/him
Primary language Bengali
commented
StatusFileSize
new created-billTo-should-exclude-non-existent-fields-2918431-13.patch1.88 KB
new interdiff-12-13.txt997 bytes

This is the correct one.

mglaman’s picture

mglaman
Primary language English
Location WI, USA
commented
Status: Needs review » Fixed

Thanks, everyone!

  • mglaman committed fdfb808 on 8.x-1.x authored by subhojit777 
    Issue #2918431 by chrisrockwell, subhojit777: Created billTo object...

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.