I just installed a new Drupal 8 site on Acquia Cloud. To be honest, I do not know where exactly the issue is with either Drupal 8 or Cloud server itself.

However when I am trying to install whatever module for first time like for example "Responsive Image" or "Actions" I still got the same error message for whatever modules: "The website encountered an unexpected error. Please try again later."

From the recent log messages:

Type: php
Message: Symfony\Component\Routing\Exception\RouteNotFoundException: Route "entity.responsive_image_style.collection" does not exist. in Drupal\Core\Routing\RouteProvider->getRouteByName() (line 191 of /mnt/gfs/[site]/livedev/docroot/core/lib/Drupal/Core/Routing/RouteProvider.php).
Severity: Error

Type: php
Message: Symfony\Component\Routing\Exception\RouteNotFoundException: Route "entity.action.collection" does not exist. in Drupal\Core\Routing\RouteProvider->getRouteByName() (line 191 of /mnt/gfs/[site]/livedev/docroot/core/lib/Drupal/Core/Routing/RouteProvider.php).
Severity: Error

Do anyone here have same experience?

Comments

truls1502 created an issue. See original summary.

dawehner’s picture

dawehner
Primary language German
commented
Issue tags: -The website encountered an unexpected error. Please try again later., -Acquia Cloud

Do you know whether acquia cloud uses fastcgi? In case, this sounds really similar to #2608870: RouteNotFoundException after installing modules

cilefen’s picture

cilefen commented
Title: The website encountered an unexpected error. Please try again later. » RouteNotFoundException after installing modules

@truls1502 As far as I know Acquia supports Drupal 8 on their platform. Have you contacted them or can you contact them for some debugging information? Maybe they can help determine if this is a duplicate of the issue referenced in #2.

truls1502’s picture

truls1502
he/him
Primary language Norwegian Bokmål
commented

I am not sure and am sorry. However I have tried to find anything what Acquia Cloud server support like a list technical specification, but no lucky yet. But I have already sent this issue to Acquia support before I posted here, since I haven't hear from them yet (I assume because of the weekend), so I had to give a try here.

I went to https://simplytest.me to try to reproduce the same issue. But unfortunately I am not able to get same issue. Then it might be something with PHP settings or fastcgi on Acquia Cloud.

To troubleshoot, what do you want me to do or should find information which might help you to understand better of the issue?

cilefen’s picture

cilefen commented

Have you modified settings.php or settings.yml much?

truls1502’s picture

truls1502
he/him
Primary language Norwegian Bokmål
commented

Nothing change.

I just installed a fresh Drupal then tried to install a module for only testing the Drupal 8.

cilefen’s picture

cilefen commented

@dawehner Yes, they are FPM/FastCGI.

cilefen’s picture

cilefen commented

@truls1502 I see the same thing on Acquia. In this case, for the Action module:

Symfony\Component\Routing\Exception\RouteNotFoundException: Route "entity.action.collection" does not exist. in Drupal\Core\Routing\RouteProvider->getRouteByName() (line 191 of /mnt/www/html/.../docroot/core/lib/Drupal/Core/Routing/RouteProvider.php).

dawehner’s picture

dawehner
Primary language German
commented
Status: Active » Closed (duplicate)

So yeah its a clear duplicate of #2608870: RouteNotFoundException after installing modules then.