Not sure if this is a bug or just something I haven't set up properly, but my client isn't getting email notifications after purchases. This is a BIG issue for them and I'm getting very frustrated trying to find the solution.

- COD only being used: I have 'Mark transaction as paid?' set to NO and 'Mark transaction workflow as completed?' set to YES.
- Cron is running successfully via poormanscron
- The contact form on the site works fine.

What possibilities can I look for to try and get this sorted out?
Thanks for your help.

Comments

JmsCrk’s picture

JmsCrk commented

I've found that the emails are sent if 'mark transaction as paid' is set to 'yes'.

However, this seems a bit anti-intuitive - it's probably because most of the gateways take payments online, whereas COD relies on external payments. I think for COD, notification emails should be generated with a status of paid = no but workflow = yes.

hakkisak’s picture

hakkisak commented
Category: support » bug

same problem,

when "mark transaction as completed" is set to 'no', it still marks the transaction as completed.