Come together with the global Drupal community in Rotterdam, 28 Sept – 1 Oct 2026. Sessions, contribution, connection, and Early Bird savings until 8 June.Just installed the module, and it took my by supprise, that the Chat button is not shown up on my website. After switching theme, I had to realize that the button is placed inside the region called "footer", which didn't exists in my theme. Creating that region, solved my issue quickly, but i have a suggestion here:
Drupal has a region called "page_bottom", which is mandatory for all themes, while the "footer" is optional. Maybe it would be better to place the chat button inside the "page_buttom" region.
Comments
Comment #1
Banckle Support commented@lupus78,
Thanks for your feedback. We have requested our technical team to address your shared concern. Once again, we appreciate your shared details.
Best Regards,
Banckle Support Team
Comment #2
swarad07Hi Guys,
I recently used the Banckle chat module and ran into the same problem where the widget was seen no where on the site. I looked in the code and found that its hard coded to be shown in footer region using hook_page_alter().
I frequently use omega theme & it doesn't contain any region called footer and there are may themes out there where you will face a similar if not exactly the same issue. I would suggest to to show the chat in page bottom. Alternatively you can even provide an option to choose the region.
I also needed a way to allow only anonymous users to access the support. So I also added a config for the same.
I am attaching a patch that addresses both of the issues. If you like you can merge it with your branch. ;-)
Thanks,
Swarad
Comment #3
swarad07Adding the patch again.