Chat Button Placement [#1891042]

Just installed the module, and it took my by supprise, that the Chat button is not shown up on my website. After switching theme, I had to realize that the button is placed inside the region called "footer", which didn't exists in my theme. Creating that region, solved my issue quickly, but i have a suggestion here:
Drupal has a region called "page_bottom", which is mandatory for all themes, while the "footer" is optional. Maybe it would be better to place the chat button inside the "page_buttom" region.

Comment	File	Size	Author
#2	banckle_live_chat-fix_for_footer_postion_and_setting_for_anonymous-1891042-2.patch	2.54 KB	swarad07
#3	banckle_live_chat-fix_for_footer_postion_and_setting_for_anonymous-1891042-3.patch	2.54 KB	swarad07

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Comments

Comment #1

Banckle Support CreditAttribution: Banckle Support commented 17 January 2013 at 11:06

@lupus78,

Thanks for your feedback. We have requested our technical team to address your shared concern. Once again, we appreciate your shared details.

Best Regards,
Banckle Support Team

Comment #2

swarad07

English

Navi Mumbai, India

CreditAttribution: swarad07 commented 4 September 2013 at 14:26

File	Size
banckle_live_chat-fix_for_footer_postion_and_setting_for_anonymous-1891042-2.patch	2.54 KB

Hi Guys,

I recently used the Banckle chat module and ran into the same problem where the widget was seen no where on the site. I looked in the code and found that its hard coded to be shown in footer region using hook_page_alter().

I frequently use omega theme & it doesn't contain any region called footer and there are may themes out there where you will face a similar if not exactly the same issue. I would suggest to to show the chat in page bottom. Alternatively you can even provide an option to choose the region.

I also needed a way to allow only anonymous users to access the support. So I also added a config for the same.

I am attaching a patch that addresses both of the issues. If you like you can merge it with your branch. ;-)

Thanks,
Swarad