When this option in download:
All submissions starting from: and optionally to: (Use submission IDs for the range. Last downloaded end SID: none.)
is used and start and end values are used that are technically valid but have no results, an error will appear.
For instance if the SID's only go to 20000 but the user enters anything higher than 20000 as the start value this error will occur. It can also occur in other instance such as entering a short range, say 3 to 4 where there are actually no SIDs.