When I try sending a mass e-mail to all registered users from my Drupal5 website www.libanonpraat.nl, I write the mail, keep 'Respect user opt-outs' on, switch 'Send as HTML" on, and switch 'Save a copy as a node' off. I write my message, and press the 'send e-mail' button.

Then the site comes back to me with '1 errors encountered sending massage. Please check the logs and try again.'. Strangely, the logs say nothing about this, and the mail has not been send.

I have made a mass mail grout 'admin' to test what happens when I only send mail to admins (1 address) which works fine.

What could be the problem en is there help around?

Comments

oadaeh’s picture

oadaeh commented

You can get this sort of error message if there is an invalid e-mail address in your list. Make sure none of the e-mail addresses you are sending to are invalid and try again. In order to do that, try creating three or four or five (depending on the number of recipients) smaller groups with the total recipients of the larger group split amongst them and send those smaller groups. That will help narrow down the problem, especially if it's a bad e-mail address.

dddaniel’s picture

dddaniel commented

Thanks for your tip, oadaeh . The strangest thing happened. I divided the registered uses (little over 300) up in 6 groups of about 50 and started sending mass mails to these groups. I cheered when the first mail was sent without any problems, but was very surprised when the 6th mass mail was sent without problems as well!

Could it be that 300 is to many for mass mail to handle? I doubt this, but what happened today does suggest it a bit, doesn't it?

oadaeh’s picture

oadaeh commented

I doubt that Mass Contact can't handle 300 e-mails, but I'm new to it, so there may be some limitation I'm not yet aware of. At this point, however, the first two things I would check would be the mail server's logs, if you have access to them, to see if there was anything in there at the time you sent your single e-mail to all 300 addresses, and the mail server's configuration (also if you have access to it) to make sure there's not some limitation there.

oadaeh’s picture

oadaeh commented

Is there any more information on this, or are we going to assume it is closed?

dddaniel’s picture

dddaniel commented

Sorry, have been too busy to try sending mass mails during the past days. According to my hosting company, there should be no problem to send this number of mails. Yesterday I tried sending mails again, and split the receivers up again, with which it worked fine....

vikingew’s picture

vikingew commented

This is just an idea, but can it have something to do with php.ini settings? There are several limits for resourses that can be set, like sending 300 may use too much memory, takes too long etc. Install the Devel module and check the phpinfo call.

I will use this module later to send far more then 300 emails and have full control over my server, so if there are any such problems I should be able to catch it. I need to get my new site ready first though...

dddaniel’s picture

dddaniel commented

Thanx in advance, interesting to know if you face the same problems, yettyn!

oadaeh’s picture

oadaeh commented

dddaniel, are you using the SMTP Authentication Support (http://drupal.org/project/smtp) module?

dddaniel’s picture

dddaniel commented

Thank you all for your support, since thelast update everything seems to work just fine!

oadaeh’s picture

oadaeh commented
Status: Active » Fixed
Anonymous’s picture

Anonymous (not verified) commented
Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for two weeks with no activity.