By alanburke on

Hi all,
I'm getting the "Unable to send mail. Please contact the site admin." error, when requesting a new password.
[Webforms are also not being sent]

From what I can see, its not a Drupal problem, and I wouldn't normally ask for help here on a non Drupal issue.

But I'm stuck here and I need help [check my history to see I do help others occasionally when I can].

My php.ini sendmail path [its verio virtual server, running BSD] is set to the correct process "usr/sbin/sendmail"

I've had a look at the sendmail log, but I don't pretend to understand it at all.
I think the following sections are related, but I couldn't be sure.


Feb  9 09:04:49 istormhost sendmail[20813]: l1994nlN020813: from=www, size=882, class=0, nrcpts=1, msgid=<200702090904.l1994nlN020813@istormhost.com>, relay=www@localhost
Feb  9 09:04:49 istormhost sendmail[20813]: l1994nlN020813: to=alan@proactive.ie, ctladdr=www (80/80), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30882, relay=localhost.. [127.0.0.1], dsn=5.6.0, stat=Data format error
Feb  9 09:04:49 istormhost sendmail[20813]: l1994nlN020813: l1994nlO020813: DSN: Data format error
Feb  9 09:04:49 istormhost sm-mta[20815]: l1994n4o020815: <www@istormhost.com>... User unknown
Feb  9 09:04:49 istormhost sendmail[20813]: l1994nlO020813: to=www, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31906, relay=localhost.., dsn=5.3.0, stat=User unknown
Feb  9 09:04:49 istormhost sm-mta[20815]: l1994n4o020815: from=<>, size=1906, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Feb  9 09:04:49 istormhost sendmail[20813]: l1994nlO020813: l1994nlP020813: return to sender: User unknown

alan@proactive is the email address of user requesting password change
istormhost is the host

So can anyone tell me what I need to be fixing and where to make the changes?

I'd appreciate even some pointers on things I could check.

Regards
Alan

⋅ Categories: Drupal 5.x

Comments

alanburke’s picture

alanburke commented

It also appears I am unable to spell
Apologies for the initial typo

Drupal development and themeing, Galway, Ireland

alanburke’s picture

alanburke commented

It also doesn't work for new registrations,

But from reading the sendmail log, I am confident [though not sure] that at least the request is getting that far.

When creating a new user, the following shows up in the sendmail log

Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGoa065604: from=www, size=939, class=0, nrcpts=1, msgid=<200702091158.l19BwGoa065604@istormhost.com>, relay=www@localhost
Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGoa065604: to=hostmaster@proactive.ie, ctladdr=www (80/80), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30939, relay=localhost.. [127.0.0.1], dsn=5.6.0, stat=Data format error
Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGoa065604: l19BwGob065604: DSN: Data format error
Feb  9 11:58:16 istormhost sm-mta[65606]: l19BwGcm065606: <www@istormhost.com>... User unknown
Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGob065604: to=www, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31963, relay=localhost.., dsn=5.3.0, stat=User unknown
Feb  9 11:58:16 istormhost sm-mta[65606]: l19BwGcm065606: from=<>, size=1963, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGob065604: l19BwGoc065604: return to sender: User unknown
Feb  9 11:58:16 istormhost sm-mta[65606]: l19BwGco065606: from=<>, size=4369, class=0, nrcpts=1, msgid=<200702091158.l19BwGoc065604@istormhost.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Feb  9 11:58:16 istormhost sendmail[65604]: l19BwGoc065604: to=postmaster, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32987, relay=localhost.. [127.0.0.1], dsn=2.0.0, stat=Sent (l19BwGco065606 Message accepted for delivery)
Feb  9 11:58:16 istormhost sm-mta[65615]: l19BwGco065606: to=<postmaster@istormhost.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=34566, relay=local, dsn=2.0.0, stat=Sent

Where hostmaster@proactive is the email address for the new user

Can anybody interpret and diagnose further?

Alan

Drupal development and themeing, Galway, Ireland

alanburke’s picture

alanburke commented

Whenever you can't fix a problem, there's a good chance a module will have done it for you..
In My case
SMTP module
The Head version works with 5.0
I simply setup another user with mail privileges on the server and used it for the SMTP module configuration..
and hey presto.. Problem solved worked around.

Regards
Alan

Drupal development and themeing, Galway, Ireland