I just started using Zencoder today. The video conversion process works flawlessly but I seem to have a problem with the thumbnails. When a user first uploads the video (before saving), the thumbnails are not generated automatically like they were when I was using local ffmpeg.

The thumbnails are generated, however, after the video has been processed through zencoder and sent back. However, I have to go in and manually resave the node for one of those thumnbails to show up in a view or other places where I have the latest thumnbails displayed. If I don't do that, then the generic one shows up.

I have the video settings set to display the default thumnbail....

How can I get one of these generated thumbnails to show up automacially after Zencoder has processed the node?

Thanks for this great module!

Comments

heshanlk’s picture

Thumbnail will replace the default thumbnail once conversion process is completed, its seems cache is not clearing up once process is completed. Can you just try clear browser cache once complete the conversion? and see how its working.

mrwhizkid’s picture

Hi. Thanks for your quick response. I did clear the caches (since my Views displays are all cached) but that didn't seem to do the trick. Actually, when I went to edit a new video node, I notice that the thumbmails are there but none of them have been selected. When I push save again, one seems to be automatically selected.

I will try again tommorrow...and see how it goes...but please answer one question.

Under Video settings, should I have the 'Override auto thumbnails with default thumbnail' option on or off?

Thanks

heshanlk’s picture

It should be off, you should not check on that box

nachiket-1’s picture

I have the same problem.. the thumbnail is not replacing the default thumbnail. it need to resave.. plz give the solution..

fugazi’s picture

subscribe

Jorrit’s picture

Version: 6.x-4.1-rc4 » 6.x-4.2

fugazi: I guess you are subscribing because this problem also occurs for version 6.x-4.2?

fugazi’s picture

Yes exacty Even in 6x-4.3rc1. If turn thumbnails i get no picutures of zencoder or Amazon S3. I've also subscribed to, to see if soltutions are proposed here. Regards

Jorrit’s picture

Status: Active » Fixed

I believe this problem has been solved in 6.x-4.x-dev.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

onpointmedia’s picture

Issue summary: View changes

Hello,
I have same problem with Version 7.x-2.11.

Thumbnails not saving after converting.
Have to open the node and save again. Then they appear.