Hi,
I have enabled the zendesk module and Iam trying to create a user in drupal who should also be created in my zendesk account. This is not happening and iam getting a error :

Fatal error: require_once() [function.require]: Failed opening required 'lib/Zendesk.lib' (include_path='.:/usr/share/php:/usr/share/pear') in /mnt/data/support.6connex.com/sites/all/modules/zendesk/zendesk.module on line 247

I checked that there is no 'lib/Zendesk.lib' in the zendesk module i have installed.

Please if someone could answer were iam going wrong, that would be great!

Comments

newrooky’s picture

newrooky commented
Title: User not syncing with zendesk » User not syncing with zendesk (Lib file not found)
Priority: Normal » Critical

I am getting this error as well. This makes the module unusable at this point.

@twom any idas?

fana’s picture

fana commented

I have installed the older version 6.x-1.4 thinking it has the lib folder ...but now i get this error :

warning: implode() [function.implode]: Bad arguments. in /mnt/data/support.6connex.com/sites/all/modules/zendesk/lib/Zendesk.lib.php on line 162.

If someone used this module before ..any help would be appreciated.. Iam trying to integrate this with my company's website.

newrooky’s picture

newrooky commented

I am getting the same error as well when trying to sync users with the Zend and Drupal spaces. Does anyone have this module working?

-b

dannypfeiffer’s picture

dannypfeiffer commented

same error here. Anyone tried the dev version?

dannypfeiffer’s picture

dannypfeiffer commented

After installing the latest dev version (July 11), i no longer receive the lib error, but user synchronization doesn't seem to work at all. No errors or anything, just doesn't look like anything is happening.

Anyone have this working?

twom’s picture

twom commented

Hi,

I will commit the new version tonight. It should solve a number of issues.

Tom

twom’s picture

twom commented
Status: Active » Fixed

The new 1.6 version is released. This will fix the above issues.

Please start a new issue for further support questions!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.